Christin Scott
Operations Manager
Summary
Talented Operations Manager bringing a collaborative and growth-driven approach. Ambitious sales and service professional with strengths in time management and communication with 12+ years of experience in providing exceptional support and building positive customer and client relationships. Seeking a challenging position in a dynamic company where my skills in communication, problem-solving, and customer satisfaction can contribute to the overall success of the organization. .
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Operations/Special Event Manager
Icon Concerts
04.2024 - Current
- Improved team efficiency by providing ongoing training opportunities for staff members on industry trends and best practices in event management.
- Implemented creative solutions to logistical challenges during the planning process, resulting in seamless day-of-event execution.
- Collaborated closely with clients throughout the planning process to ensure their vision was accurately reflected in the final event layout.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Customer Service Supervisor
SoFi Stadium
05.2021 - Current
- Assisted guests in selecting and purchasing tickets through ticket windows and telephone, managing incoming calls and inquiries about ticket availability
- Assisted in the completion of special projects, including processing orders (written confirmation, invoicing, ticket delivery, order batching)
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
Customer/Client Service Manager
AXS
7 2021 - 04.2024
- Collaborated seamlessly with client ticketing managers, fostering strong relationships and gaining in-depth insights into each venue's unique challenges
- Developed comprehensive expertise on all AXS products and services, staying current with the latest releases and advancements
- Developed customized service plans tailored to individual client needs, resulting in increased retention rates.
- Contributed to the configuration of events and promotions for full-service clients, ensuring flawless execution
Operations Supervisor
Microsoft Theater
08.2014 - 04.2020
- Resolved customer inquiries, maintaining positive interactions related to ticketing concerns
- Managed various box office duties, including ticket purchases, call responses, and daily cash balancing
- Utilized technologies such as AXS, Flash Seats, Ticketmaster, and Back Office on a daily basis
- Managed cross-functional teams for successful project completion and timely delivery.
Education
Associate of Arts -
West Los Angeles College
Culver City, CA 11.2010 - 05.2013
Skills
Exceptional interpersonal communication
Exceptional telephone etiquette
Microsoft Outlook, Word and Excel
Account management
Complaint resolution
Continuous Improvement
Timeline
Operations/Special Event Manager
Icon Concerts
04.2024 - Current
Customer Service Supervisor
SoFi Stadium
05.2021 - Current
Operations Supervisor
Microsoft Theater
08.2014 - 04.2020
Associate of Arts -
West Los Angeles College
11.2010 - 05.2013
Customer/Client Service Manager
AXS
7 2021 - 04.2024
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