Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Christin Thomas

Winston Salem,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Referral Coordinator

Trellis Supportive Care
07.2022 - Current
  • Provide coordination of palliative care referrals and intake requests to ensure prompt, compassionate and appropriate responses to requests for information or service
  • Communicate clearly with patients and families regarding the expectations and services of Palliative Care and the role of the provider
  • Schedule appointments for patients and families with Nurse Practitioners.

HOA/Property Management Assistant

Terry Byerly Property Management
07.2019 - Current
  • Process weekly accounts payables to vendors, process weekly accounts receivables from homeowners, send homeowner statements, create delinquent reports, process all month end balancing, create and process journal entries and balance bank statements
  • Answer homeowner grievances by phone and email within a timely matter
  • Create HOA meeting minutes, announcements, send violation letters and miscellaneous communication
  • Process final demand letters and assist attorney with lien and foreclosure process.

Patient Advocate

Elevate PFS
01.2021 - 07.2022
  • Screen uninsured hospital patients in an effort to determine if patient is a viable candidate for federal, state, and/or county medical or disability assistance
  • Collaborate with hospital staff, case managers, social workers, financial counselors
  • Answer incoming telephone calls, make out-bound calls, and track all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients
  • Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue.

Commissions Analyst

National General Insurance
10.2017 - 07.2019
  • Provide customer service by researching and resolving agents’ issues
  • Research NSF charges, apply bonus payments, input MVR report charges and reimbursements, add licensing fees, apply credit balance payments
  • Create journal entries and AP check requests
  • Enter and update commission rates in master table
  • Conduct User Acceptance Testing (UAT) to ensure system enhancements meet the objectives; log errors and/or defects and provide feedback as appropriate using SharePoint tickets
  • Update SOPs and SOX compliance items as needed, work with internal and external auditors to answer questions
  • Onboard training for new sales managers regarding commissions department.

Insurance Specialist

Novant Health
01.2016 - 10.2017
  • Claims and denial follow up for all commercial and Medicare Managed Care insurance providers
  • Analyze patient accounts to perform the appropriate actions for resolution to claims before being sent to patients
  • Follow up on billed accounts to assure timely filing, payment and correct reimbursement as well as appeal all denials eligible for potential reimbursement
  • Use every resource available to resolve account errors; connect with contract management, billing, cash, insurance providers and patients for timely resolution of claims
  • Maintain records with clear and precise notes so information can be followed easily and follow HIPAA guidelines.

Contract Analyst & Trade Manager

IMG College
10.2012 - 01.2016
  • Review sponsorship contracts to ensure compliance with policies
  • Verify inventory items agree on the contract and in the system fall within appropriate period covered by contract, category and products are appropriate, values are reasonable and allocated between sport and season, determine Fair Market Value (FMV) of trade inventory items vs
  • Contracted value and update database of available trade inventory based on contract received
  • Enter and audit trade inventory usage, review database to ensure proper documentation of trade usage is within IRS and company guidelines, examine and analyze usage for trend analysis
  • Resolve any concerns from the sales department in regard to commission reporting and compensation
  • Assist with internal and external financial reporting, tax audit and examination processes including assisting with the preparation and teaching of supplemental information
  • Create training documents and webinars for all new employees; hold monthly organizational calls, trainings and webinars for usage audits for all IMG College properties
  • Provide guidance, support and leadership to General Managers and Account Executives to all properties across the country in regard to contract entries, revenue recognition and inventory allocations.

AR Liaison

IMG College
05.2011 - 10.2012
  • Customer service point of contact for Sponsors, Sellers, Collections and Regional Business Managers
  • Manage billing restructuring, address changes, processing invoices, statements and aging communications including collection phone calls
  • Send correspondence for sponsors including affidavits, W9s and insurance certificates
  • Process all requests and invoicing for Seating, Ticketing, Audio, Print and Publishing departments
  • Apply, reverse and remove payments from invoices and customers as needed in SAP.

Accounting and HR Assistant

The Dize Company
07.2007 - 05.2011
  • Assist Controller with all Human Resources duties: prepare new employee training and benefit packets, provide insurance documentation for new employees and updates in benefits, track vacations requests against available PTO, calculate time cards, process payroll and monthly commission, create and maintain personnel files
  • Collect and process all customer accounts receivables, negotiate payment arrangements on delinquent customer accounts, initiate verbal and written collection attempts for past due accounts
  • Perform credit investigations on new customer accounts, process and document D&B reports
  • Receive, apply and process daily cash, check and credit card payments to accounts; prepare daily bank deposits; process EDI (Electronic Data Interchange) transactions
  • Prepare contracts, certificates of insurance, partial and final lien waivers, and applications for payment
  • Calculate and file monthly sales taxes for multiple states.

Education

B.A. in Arts & Sciences - Humanities

University of North Carolina - Greensboro
Greensboro, NC
08.2010

A.S., A.A., A.S. - Business, Law/Pre-Law, General Education

Calhoun Community College
Decatur, AL
05.2006

Skills

  • Pre-authorizations
  • Insurance Verification
  • Medical Terminology
  • Patient Scheduling
  • Medical terminology knowledge
  • Data entry proficiency
  • Organizational abilities
  • Appointment Scheduling
  • Follow-up Coordination
  • Healthcare Systems Understanding

Accomplishments

As a member of the IDEA Committee, I help to promote a culture of belonging, honoring unique characteristics, experiences, and perspectives, which fosters compassionate, high-quality healthcare for all populations recognizing that culture change starts within the organization.

Certification

Licensed Notary Public

  • Microsoft Office Specialist, Word Associate- 2022
  • Certified, Notary Public~ 2019-Present

Timeline

Referral Coordinator

Trellis Supportive Care
07.2022 - Current

Patient Advocate

Elevate PFS
01.2021 - 07.2022

HOA/Property Management Assistant

Terry Byerly Property Management
07.2019 - Current

Commissions Analyst

National General Insurance
10.2017 - 07.2019

Insurance Specialist

Novant Health
01.2016 - 10.2017

Contract Analyst & Trade Manager

IMG College
10.2012 - 01.2016

AR Liaison

IMG College
05.2011 - 10.2012

Accounting and HR Assistant

The Dize Company
07.2007 - 05.2011

B.A. in Arts & Sciences - Humanities

University of North Carolina - Greensboro

A.S., A.A., A.S. - Business, Law/Pre-Law, General Education

Calhoun Community College

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Christin Thomas