Christin Winebrenner
Meridianville,AL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
9
9
years of professional experience
Work History
Front Desk Agent
Four Points by Sheraton
08.2024 - Current
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Assistant General Manager
Springhill Suites By Marriott
04.2023 - 08.2024
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed team schedule with eye for coverage needs and individual strengths.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Mentored and motivated team members to achieve challenging business goals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Front Office Manager
Sheraton
08.2021 - 03.2023
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Front Desk Supervisor
Renaissance Hotel
02.2020 - 09.2021
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Front Office Manager
Country Inn and Suites
08.2018 - 02.2020
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Created, prepared, and delivered reports to various departments.
- Established team priorities, maintained schedules and monitored performance.
Front Desk Agent
Marriott
12.2016 - 01.2020
- Answered multi-line phone system and enthusiastically greeted callers.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained clean and organized front desk areas to uphold polished company image.
- Developed and maintained positive relationships with guests for satisfaction.
Education
No Degree - Business Administration And Management
Broward College
Fort Lauderdale, FLSkills
- Safety and security procedures
- Maintaining Brand Standards
- Time management
- Training and mentoring
- Conflict management
- Inventory oversight
- Registration processing
- Office management
- Hospitality services
- POS systems
- Recruiting and interviewing
Languages
English
Native or Bilingual
Timeline
Front Desk Agent
Four Points by Sheraton
08.2024 - Current
Assistant General Manager
Springhill Suites By Marriott
04.2023 - 08.2024
Front Office Manager
Sheraton
08.2021 - 03.2023
Front Desk Supervisor
Renaissance Hotel
02.2020 - 09.2021
Front Office Manager
Country Inn and Suites
08.2018 - 02.2020
Front Desk Agent
Marriott
12.2016 - 01.2020
No Degree - Business Administration And Management
Broward College
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