Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christina Helton

Theodore,AL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Restaurant Hostess

Buffalo Wild Wings
03.2023 - Current
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Complied with food safety and food hygiene regulations to safeguard public health.
  • Checked in with servers to confirm preparedness before seating customers.
  • Delivered unparalleled service to drive positive dining experience and repeat customer visits.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Used cash registers and credit card machines to cash out customers.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Door Dasher

Door Dash
11.2022 - 03.2023
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Developed and maintained professional relations between customer, store personnel, and company.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Addressed issues and resolved customer complaints to establish trust and reliability.

Crew Member

Dickeys BBQ Pit
10.2020 - 11.2022
  • Worked front counter and other areas.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Stocked shelves to organize aisles in assigned department.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.

Education

Associate of Science - Nursing

Bishop State Community College
Mobile, AL
05.2027

High School Diploma -

Theodore Highschool
Theodore, AL
05.2022

Skills

  • Dining Room Management
  • Front-Of-House Display Creation
  • High-Volume Dining
  • POS System Operations
  • Complex Problem-Solving
  • Server Support
  • Safe Food Handling
  • Table Bussing
  • Customer Service
  • Supply Restocking
  • Cash Handling
  • Payment Processing
  • Menu Presentation
  • Dining Area Maintenance
  • Service Prioritization

Certification

Certified Food Handlers Card in Alabama.

Timeline

Restaurant Hostess

Buffalo Wild Wings
03.2023 - Current

Door Dasher

Door Dash
11.2022 - 03.2023

Crew Member

Dickeys BBQ Pit
10.2020 - 11.2022

Associate of Science - Nursing

Bishop State Community College

High School Diploma -

Theodore Highschool

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Christina Helton