Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Christina Staszak

Estero,FL

Summary

Customer service and hospitality professional with over six years of combined experience in restaurants, retail stores, call centers, and sales. Experience with Salesforce, Oracle, and Microsoft Office.

Overview

8
8
years of professional experience

Work History

Business Specialist

Turn2Partners/Goldschmitt And Associates
05.2022 - Current
  • Receive inbound phone calls from clients.
  • Answer client questions and routed them to the correct departments, if necessary.
  • Maintained proper notation of calls as they came in.
  • Assisted co-workers by answering questions and offering assistance when needed.
  • Assisted with account creation and troubleshooting.
  • Apart of transition from Turn2Partners to Goldschmitt and Associates.

Independent Contractor

DoorDash
02.2021 - Current
  • Accepted, picked up, and delivered orders in a timely manner
  • Ensured accuracy for orders
  • Communicated with customers.

Customer Service Representative

Lot18
11.2021 - 01.2022
  • Respond to various emails from members, including cancellation requests, necessary retention attempts, account updates, and shipment inquiries
  • Call members to update credit card information
  • Worked with the customer experience team and other teams in the company to ensure member satisfaction.

Customer Success Representative

Autopay
06.2021 - 08.2021
  • Fielded inbound phone calls, and routed calls to the necessary personnel, if needed
  • Responded to customer emails
  • Conducted outbound phone calls
  • Provided quality assurance for phone calls for loan specialists
  • Engaged with customers via chat.

Customer Service Representative

Chewy, Inc.
08.2020 - 01.2021
  • Answer and field inbound calls
  • Build rapport with customers while also suggesting top-notch solutions
  • Communicate with the team, including daily meetings
  • Learn to prioritize multiple tasks simultaneously.

Inside Sales Account Executive

e-Builder
01.2020 - 07.2020
  • Called on accounts in the utility vertical, making over 75 dials daily
  • Conduct research on potential prospects
  • Sent emails to engage clients
  • Set up next level calls with prospects
  • Used Salesforce to keep track of pertinent client information
  • Earned 'Employee of the Month' for the inside sales team in April 2020.

Server and Hostess

Headpinz, Perkins Restaurant and Bakery, Luigina's Pizza and Grill
02.2016 - 12.2018
  • Welcomed guests and introduced them to the menu
  • Serve food and periodically check on guests
  • Process payments and encourage guest patronage
  • As hostess, seated guests and regulated floor management.

Education

Bachelor of Arts - Communications, Public Relations

Florida Gulf Coast University
Fort Myers, FL
05.2017

Skills

  • Relationship Building
  • Microsoft Office
  • Salesforce
  • Customer & Client Relations
  • Event Organizing
  • Data Entry
  • Written Communication
  • Hospitality
  • Business Acumen
  • Sales Management
  • Business Intelligence
  • Client Relations
  • Client Engagement

Languages

English
Native or Bilingual
Spanish
Full Professional
German
Limited Working
French
Elementary

Timeline

Business Specialist

Turn2Partners/Goldschmitt And Associates
05.2022 - Current

Customer Service Representative

Lot18
11.2021 - 01.2022

Customer Success Representative

Autopay
06.2021 - 08.2021

Independent Contractor

DoorDash
02.2021 - Current

Customer Service Representative

Chewy, Inc.
08.2020 - 01.2021

Inside Sales Account Executive

e-Builder
01.2020 - 07.2020

Server and Hostess

Headpinz, Perkins Restaurant and Bakery, Luigina's Pizza and Grill
02.2016 - 12.2018

Bachelor of Arts - Communications, Public Relations

Florida Gulf Coast University

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Christina Staszak