Christina Abounada
Houston
Summary
Well-organized Clerk possessing proven file management, data entry and calendar maintenance talents. Diligent about responding to internal and external requests for information. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Bilingual Customer Service Representative quickly and effectively resolves complaints and issues. Well-trained and composed in busy call center settings.
Overview
21
21
years of professional experience
Work History
Call Center Representative
Harris Central Appraisal District
09.2023 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Receptionist
Houston Independent School Distict
02.2023 - 09.2023
- Scheduled office meetings and client appointments for staff teams.
- Compiled information from files and research to satisfy information requests.
- Resolved customer problems and complaints.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Kept reception area clean and neat to give visitors positive first impression.
MEPD Clerk
State Of Texas - Health And Human Services Commission
04.2022 - 02.2023
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Handled client correspondence and tracked records to foster office efficiency.
- Purchased and maintained office supplies.
- Input data into spreadsheets and databases.
Senior Clerk/Call Center Customer Service Representative
Travelers Insurance
10.2002 - 09.2020
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Helped clients navigate online systems within established frameworks to obtain services.
- Supported office clerical functions using word processing and other software, email and office machines.
- Prepared shipping packages by printing packing labels and verifying orders.
- Retrieved requested files and delivered to appropriate personnel.
- Destroyed outdated and protected information in digital and physical formats.
- Pulled files for staff, management and third-party requests.
Education
Legal Assistant
Texas School of Business
Houston, TX2000
Skills
- File management
- Administrative support
- Data entry
- Mail handling
- Sorting and labeling
- Office administration
- Organization and Efficiency
- Multi-Line Telephone Skills
- Office Equipment Operations
- Attention to Detail
- Reliable and Punctual
- Administrative Support
- Customer Satisfaction
Languages
Spanish
Native or Bilingual
Timeline
Call Center Representative
Harris Central Appraisal District
09.2023 - Current
Receptionist
Houston Independent School Distict
02.2023 - 09.2023
MEPD Clerk
State Of Texas - Health And Human Services Commission
04.2022 - 02.2023
Senior Clerk/Call Center Customer Service Representative
Travelers Insurance
10.2002 - 09.2020
Legal Assistant
Texas School of Business
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