Christina Adams
Kingwood,TX
Summary
Organized and dedicated Office Supervisor with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
23
23
years of professional experience
Work History
Office Supervisor
Yard Birds Landscaping
Kingwood, Texas
03.2010 - 05.2022
- Schedule projects for over 40 employees.
- Monitor and track time, commission reports, and payroll.
- Respond to complex customer complaints or inquiries for optimum resolution.
- Perform updates and maintenance of client software.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Handled client correspondence and tracked records to foster office efficiency.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached employees through day-to-day work and complex problems.
- Standardized office structures and processes to promote collaboration and increased performance.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Developed standard operating procedures for all administrative employees.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established and developed strong team by delivering ongoing coaching and motivation.
Inside/Outside Sales Representative
Yard Birds Landscaping
Kingwood, TX
07.2012 - 09.2014
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
- Contributed ideas and offered constructive feedback at weekly sales and training meetings
- Negotiated prices, terms of sales and service agreements
Operations Manager/ Sales and Customer Service Representative
Jaspen Company INC
Kingwood, Texas
09.2004 - 11.2009
- Prepared proposals for existing and potential clients.
- Supervised company processes and ensured delivery of orders on expected dates.
- Arranged participation and represented company at various marketing events.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
- Led improvement initiatives to advance operational efficiencies and increase revenue
Administrative Assistant
Execusearch Placement Professionals
Houston, Texas
01.2001 - 05.2004
- Assisted recruiters with various tasks including scheduling, creating and maintaining documents.
- Monitored and made updates to CRM and database of over 100,000 records.
- Scheduled office meetings and client appointments for staff teams.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
Education
High School Diploma -
Naaman Forest High School
Garland, TX05.2000
Skills
- Research and Analytical Skills
- Strong Organizational Skills
- Multitasking and Time Management
- Document and File Management
- Employee Training
- Invoice Processing
- QuickBooks Expertise
- Payroll Administration
- Administrative Procedures
- AR/AP
- Client Correspondence
- Administrative and Clerical Support
- Skilled in Microsoft Office
- PC Proficiency
- Employee Communications
- Excel Spreadsheet
Timeline
Inside/Outside Sales Representative
Yard Birds Landscaping
07.2012 - 09.2014
Office Supervisor
Yard Birds Landscaping
03.2010 - 05.2022
Operations Manager/ Sales and Customer Service Representative
Jaspen Company INC
09.2004 - 11.2009
Administrative Assistant
Execusearch Placement Professionals
01.2001 - 05.2004
High School Diploma -
Naaman Forest High School
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