CHRISTINA AIELLO
Summary
Office Management and Customer Service experience in Corporation and Professional Office environments. Skilled and highly experienced, self-driven, organized, analytical, and works well in both group top initiative for resolution and time sensitive projects. Recognized for improving operational and job systems, functionality, and processes. Highly skilled in managing both accounts payable and receivable. Bring valuable experience in streamlining financial processes, improving accuracy, and increasing efficiency. Strengths include strong analytical skills, accuracy, attention to detail, and ability to effectively communicate with cross-functional teams. Previous roles have resulted in significant improvements in payment processing times and reduction of outstanding debts.
Overview
27
27
years of professional experience
Work History
1ST SHIFT SUPERVISOR PRODUCTION-INVENTORY
OSG CONNECT
Renton , WA
2022.07 - 2024.06
- Performing various duties on the Production Floor.
- Production manager assisting the production floor in quality control, ensuring the product is put out correctly and on time daily.
- Creating and maintaining spreadsheets for daily, monthly, and quarterly reports.
- Maintaining inventory records, stock levels, and reordering status; preparing and verifying for additional stock; shipping, receiving, and ordering stock.
- Updating and reviewing purchase orders and invoices.
- Maintaining daily, weekly, monthly, and quarterly reports.
- Maintaining a list of unusable inventories.
- Implemented corrective actions when necessary to address performance issues.
- Coordinated with other departments regarding resources needed for successful completion of tasks.
- Identified training needs for 1st shift staff members and developed plans accordingly.
- Provided guidance on workplace safety procedures to prevent accidents or injuries.
- Addressed customer complaints in a timely manner.
- Supervised and trained 1st shift staff to ensure efficiency and quality of work.
- Created daily reports on workflow progress and submitted to management.
- Resolved conflicts among employees in a professional manner.
- Generated reports on labor costs, production output, and other metrics as needed.
- Developed strategies to improve team morale and productivity.
- Supervised and led employees to maintain productivity and customer service levels.
- Evaluated employee performance, delivering individualized feedback and praise.
- Checked orders for quality and completeness.
- Delegated tasks to employees and monitored activities and task completion.
- Managed daily workflow and scheduled staff for adequate coverage.
- Assisted general manager with operations game plan and company initiatives implementation.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Coached team members to increase productivity and reduce workplace accidents.
- Utilized POS systems efficiently for order processing and inventory management.
- Assisted in the development and implementation of new operational procedures.
- Fostered a team-oriented environment to increase morale and productivity.
- Prepared operations data to produce comprehensive reports to management.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Maintained cleanliness and organization of the work area to uphold company standards.
OPERATIONS-PRODUCTION HYBRID
Fiserv
Renton , WA
2019.03 - 2021.12
- Performing various duties, verifying and creating job jackets for print in operations
- Quality control which included verifying, inserting and metering for shipments
- Completed day-to-day duties accurately and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed inventory and supplies to ensure materials were available when needed.
- Maintained updated knowledge through continuing education and advanced training.
- Worked effectively in team environments to make the workplace more productive.
- Operated equipment and machinery according to safety guidelines.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
SEASONAL INVENTORY
SOLUTIONS, INC.
, WA
2016.01 - 2019.12
- Working at different dealerships across Washington State, cleaning, organizing, counting, variance and keying input for inventory.
- Monitored inventory levels of laboratory supplies to ensure adequate supply availability.
- Managed inventory of parts used in cylinder repair and maintenance activities.
- Organized and maintained inventory within the store.
- Updated inventory of library materials on a regular basis.
OFFICE MANAGER/PROJECT MANAGER
R/S CONSTRUCTION & EXCAVATION, INC.
KENT , WA
1997.04 - 2014.11
- Performed daily accounting, personnel and project/jobs operations, oversee invoice and accounts payable
- Internal and external customer service to contractor vendors
- Reconciling reports, contracts and bids
- Created spreadsheets, correspondence forms and general inventory of all products used by the company
- Worked with employment, labor industries and sales types taxes
- Worked with Insurance Policies and Liens
- Managed Human Resource and Payroll.
- Monitored inventory levels and placed orders when needed.
- Processed payroll accurately ensuring all employees were paid on time.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Assisted in developing budgets for departmental expenses.
- Maintained confidential records relating to personnel matters.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Organized company events including holiday parties, team building activities .
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Ensured compliance with applicable laws regarding employment practices.
- Supervised staff members, organized schedules and delegated tasks.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Ordered supplies and equipment to maintain adequate inventory levels.
- Assisted in recruiting, onboarding and training new employees.
- Developed and implemented office policies and procedures.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Managed office budget to handle inventory, postage and vendor services.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Used judgment and initiative in handling confidential matters and requests.
- Administered payroll and maintained proper documentation of employee personnel.
- Managed office inventory and placed new supply orders.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Coded and entered daily invoices with in-house accounting software.
- Managed, scheduled and coordinated office functions and activities for employees.
- Analyzed business performance data and forecasted business results for upper management.
- Produced thorough, accurate and timely reports of project activities.
- Reviewed completed work to verify consistency, quality, and conformance.
- Submitted budget estimates, progress reports and cost tracking reports.
- Developed and updated project plans to document objectives, technologies, schedules, and funding.
- Conferred with project personnel to identify and resolve problems.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
Education
PRE-ACCOUNTING -
RENTON TECHNICAL COLLEGE
HIGH SCHOOL DIPLOMA -
HAZEN HIGH SCHOOL
AAA MEDICAL OFFICE ADMINSTRATOR BILLING -
GREENRIVER COMMUNITY COLLEGE
Skills
- Office Management
- Customer Service
- Confidential Correspondence
- Ledger balancing
- Office Administration
- Human Resources
- Sage Peachtree Construction
- Microsoft Office 2016
- Information Processing
- Ten key/typing
- Internal Audits
- Quality Control
- Management
- Legal Documents
- AP/AR/Bookkeeping
- Inventory/Restock of Materials
- GL/Auto Insurance Policies
- Communications
- General ledger maintenance
- Payment Processing
- Bank Reconciliation
- Tax Preparation
- Expense Reporting
- Audit Support
- Inventory Management
Timeline
1ST SHIFT SUPERVISOR PRODUCTION-INVENTORY
OSG CONNECT
2022.07 - 2024.06
OPERATIONS-PRODUCTION HYBRID
Fiserv
2019.03 - 2021.12
SEASONAL INVENTORY
SOLUTIONS, INC.
2016.01 - 2019.12
OFFICE MANAGER/PROJECT MANAGER
R/S CONSTRUCTION & EXCAVATION, INC.
1997.04 - 2014.11
PRE-ACCOUNTING -
RENTON TECHNICAL COLLEGE
HIGH SCHOOL DIPLOMA -
HAZEN HIGH SCHOOL
AAA MEDICAL OFFICE ADMINSTRATOR BILLING -
GREENRIVER COMMUNITY COLLEGE
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