Christina Alexander
Sacramento,CA
Summary
Dedicated hospitality professional with a passion for enhancing customer satisfaction and fostering positive word-of-mouth. Proven success in high-volume fine dining establishments and laboratory settings. Skilled in routine blood drawing procedures using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles. Seeking a challenging career opportunity to leverage strong organizational skills and drive for excellence.
Overview
6
6
years of professional experience
Work History
Floor Manager
Q1227 Restuarent, Fine Dinning
1151 Galleria Blvd
02.2021 - Current
- Lead and motivate FOH team to deliver consistent, high-quality service.
- Manage daily floor operations during service, ensuring guest satisfaction.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed guest expectations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assist with inventory, ordering, and vendor coordination.
- Ensure cleanliness, organization, and atmosphere standards are met.
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
HR Recruiter
C&C Elite
3550 Watt Ave Suite 135, Sacramento, CA 95821
01.2020 - Current
- Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction.
- Collaborated with hiring managers to identify talent needs and develop effective job descriptions.
- Developed strong relationships with clients, ensuring accurate understanding of their needs and matching them with top talent.
- Supported onboarding initiatives for new hires, contributing to a smooth transition into the organization.
- Verified applicant references and employment details.
- Studied job descriptions and qualifications to determine applicant requirements.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Completed human resource operational requirements by scheduling and assigning employees.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Phlebotomist
Quest Diagnostics
7423 Fair Oaks Blvd, Carmichael
10.2020 - 03.2023
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
Phlebotomist
6/8 Bored and care home
Laguna/ Elk Grove CA
01.2020 - 08.2023
- Perform blood draws using venipuncture techniques, ensuring patient safety and comfort.
- Ensure proper labeling, storage, and transport of blood samples to the lab for analysis, packaged and shipped specimens to central lab daily.
- Updating patient records and managing paperwork.
- Document all blood draws and any patient concerns.
- Travels to different locations to collect blood samples from patients.
- Fostered positive relationships with clients, generating repeat business through excellent customer service.
- Assisted in training new hires on company policies, procedures, and best practices for mobile phlebotomists.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
Education
License CPT - Medical Assistant Diploma & Phlebotomy Certificate
MTI College
Sacramento, CA07.2019
Skills
- Proper Patient Identification
- Proper Order of Draw
- Capillary Puncture
- Venipuncture: ETS Syringe Butterfly
- Complete Physical Exams
- Injections
- First Aid CPR
- HIPAA compliance
- Proper labeling
- Medical Terminology
- Scheduling and planning
- Team building
- Team leadership
- Conflict resolution
- Strong communication skills
- Relationship building
- Hospitality service expertise
- Conflict and complaint resolution
- Onboarding expertise
- Background checks
- Time management
- Public speaking
- Training and onboarding
- New hire training
- New hire orientations
- Job applicant interviews
- Self-motivated work ethic
- Policy development
- Work authorizations
Timeline
Floor Manager
Q1227 Restuarent, Fine Dinning
02.2021 - Current
Phlebotomist
Quest Diagnostics
10.2020 - 03.2023
HR Recruiter
C&C Elite
01.2020 - Current
Phlebotomist
6/8 Bored and care home
01.2020 - 08.2023
License CPT - Medical Assistant Diploma & Phlebotomy Certificate
MTI College