Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Alexander

Sacramento,CA

Summary

Dedicated hospitality professional with a passion for enhancing customer satisfaction and fostering positive word-of-mouth. Proven success in high-volume fine dining establishments and laboratory settings. Skilled in routine blood drawing procedures using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles. Seeking a challenging career opportunity to leverage strong organizational skills and drive for excellence.

Overview

6
6
years of professional experience

Work History

Floor Manager

Q1227 Restuarent, Fine Dinning
02.2021 - Current
  • Lead and motivate FOH team to deliver consistent, high-quality service.
  • Manage daily floor operations during service, ensuring guest satisfaction.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed guest expectations.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Assist with inventory, ordering, and vendor coordination.
  • Ensure cleanliness, organization, and atmosphere standards are met.
  • Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.

HR Recruiter

C&C Elite
01.2020 - Current
  • Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction.
  • Collaborated with hiring managers to identify talent needs and develop effective job descriptions.
  • Developed strong relationships with clients, ensuring accurate understanding of their needs and matching them with top talent.
  • Supported onboarding initiatives for new hires, contributing to a smooth transition into the organization.
  • Verified applicant references and employment details.
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Phlebotomist

Quest Diagnostics
10.2020 - 03.2023
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.

Phlebotomist

6/8 Bored and care home
01.2020 - 08.2023
  • Perform blood draws using venipuncture techniques, ensuring patient safety and comfort.
  • Ensure proper labeling, storage, and transport of blood samples to the lab for analysis, packaged and shipped specimens to central lab daily.
  • Updating patient records and managing paperwork.
  • Document all blood draws and any patient concerns.
  • Travels to different locations to collect blood samples from patients.
  • Fostered positive relationships with clients, generating repeat business through excellent customer service.
  • Assisted in training new hires on company policies, procedures, and best practices for mobile phlebotomists.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.

Education

License CPT - Medical Assistant Diploma & Phlebotomy Certificate

MTI College
Sacramento, CA
07.2019

Skills

  • Proper Patient Identification
  • Proper Order of Draw
  • Capillary Puncture
  • Venipuncture: ETS Syringe Butterfly
  • Complete Physical Exams
  • Injections
  • First Aid CPR
  • HIPAA compliance
  • Proper labeling
  • Medical Terminology
  • Scheduling and planning
  • Team building
  • Team leadership
  • Conflict resolution
  • Strong communication skills
  • Relationship building
  • Hospitality service expertise
  • Conflict and complaint resolution
  • Onboarding expertise
  • Background checks
  • Time management
  • Public speaking
  • Training and onboarding
  • New hire training
  • New hire orientations
  • Job applicant interviews
  • Self-motivated work ethic
  • Policy development
  • Work authorizations

Timeline

Floor Manager

Q1227 Restuarent, Fine Dinning
02.2021 - Current

Phlebotomist

Quest Diagnostics
10.2020 - 03.2023

HR Recruiter

C&C Elite
01.2020 - Current

Phlebotomist

6/8 Bored and care home
01.2020 - 08.2023

License CPT - Medical Assistant Diploma & Phlebotomy Certificate

MTI College

Similar Profiles

CREATE PROFILE
Christina Alexander