Christina Alexander
Smyrna,TN
Summary
Logistics and Financial Operations Professional experienced in transportation operations, accounts receivable, collections and leadership. Achieved operational efficiency through effective management of high-volume workflows and financial reconciliation in healthcare and pharmaceutical sectors. Focused on pursuing leadership opportunities within logistics or supply chain operations that offer growth and earning potential.
Overview
12
12
years of professional experience
1
1
Certification
Work History
City Driver
Saia LTL Freight
La Vergne, Tennessee
11.2023 - Current
- Drive tractor trailer to deliver and pick up customer freight
- Plans routes and schedules to ensure timely deliveries and pick-ups
- Follow established pre-trip, post-trip, freight handling and billing procedures
- Conducts inspections by following established safety and quality control procedures
- Retains and maintains records, forms, and load related paperwork
- Hooking and unhooking trailers, handling dollies, and making and breaking trailer sets
- Assesses all equipment in compliance with Department of Transportation guidelines
Operations Clerk
Saia LTL Freight
La Vergne, Tennessee
08.2023 - 11.2023
- Scheduled appointments via high-volume phone calls and emails.
- Coordinated terminal operations to streamline pickup and delivery schedules.
- Communicated with dispatch to confirm delivery availability.
- Managed billing and data entry to support accurate terminal operations.
- Prepared and organized paperwork for efficient dispatch processes.
Sr. Coordinator, Accounts Receivable
Cardinal Health
La Vergne, Tennessee
03.2022 - 08.2023
- Managed payment posting and collections for pharmaceutical manufacturers.
- Communicated via email to send past due invoices, credit memos, and payback requests.
- Prepared and reviewed financial documents for accuracy and completeness.
- Reconciled financial discrepancies by analyzing account information.
- Participated in quarterly business reviews to present financial process reconciliations to clients.
Collections Representative
Physician Practice Support
Antioch, Tennessee
02.2019 - 03.2022
- Coordinated with team members to facilitate accurate daily email communications for timely account follow-up.
- Processed patient claims removal from collections upon payment receipt, ensuring adjustments for insurance and charity were accurately applied.
- Recorded updates to patient account records with critical documents, including bankruptcies and death certificates, to maintain compliance and accuracy.
- Maintained comprehensive knowledge of federal and state billing regulations and guidelines.
Collections Specialist & Supervisor
Professional Account Services
Brentwood, Tennessee
11.2013 - 08.2018
- Oversaw attendance, productivity, and quality performance of collection team to ensure optimal operations.
- Managed inbound and outbound calls to negotiate past due medical bills, enhancing customer satisfaction and payment recovery.
- Ensured compliance with local, state, and federal regulations regarding debt collection practices.
- Identified alternative payment options through skip tracing to facilitate patient resolution.
- Reviewed rejected claims for denial reasons, taking corrective action and resubmitting claims.
- Submitted monthly, quarterly, and weekly reports to track compliance with mandatory requirements.
- Conducted interviews and assessments to evaluate candidates' skills and organizational fit.
Education
High School Diploma -
Smyrna High School
Skills
- Microsoft Office, AS400, G Suite
- Logistics Operations
- Dispatch Coordination
- Accounts Receivable & Collections
- General Ledger
- Revenue Cycle
- Team Leadership
Certification
Class A CDL - Hazmat, Tanker, Doubles & Triples Endorsements
Timeline
City Driver
Saia LTL Freight
11.2023 - Current
Operations Clerk
Saia LTL Freight
08.2023 - 11.2023
Sr. Coordinator, Accounts Receivable
Cardinal Health
03.2022 - 08.2023
Collections Representative
Physician Practice Support
02.2019 - 03.2022
Collections Specialist & Supervisor
Professional Account Services
11.2013 - 08.2018
High School Diploma -
Smyrna High School