Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Christina Alicardi

Christina Alicardi

Columbus,OH

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

19
19
years of professional experience

Work History

Associate Business Analyst

JPMorgan Chase
Columbus, OH
01.2011 - Current
  • Clearing Account Reconciliations
  • Reconcile varies DDAs for mortgage bank accounts
  • Identified and analyzed user requirements, procedures and processes
  • Recommended improvements to existing or proposed systems to enhance solution functionality.
  • Analyzed operational data, surfacing insights and findings to support business and technical decisions.
  • Conducted technical reviews to identify purpose, audience and scope.
  • Presented actionable improvements to increase process and policy adherence.
  • Provided recommendations to leadership teams on process and policy improvements.

Payoff Processor Team Lead

JPMorgan Chase
Columbus, OH
08.2009 - 01.2011
  • Research and resolve outstanding bank account reconciling items
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Delegated daily tasks to team members to optimize group productivity.

Operation Specialist

JPMorgan Chase
Columbus, OH
02.2009 - 08.2009
  • Review and validate modification documents for mortgages
  • Research discrepancies and perform necessary transactions
  • Identified needs of customers promptly and efficiently.
  • Audited company's legal documents to verify compliant policies and procedures.

Collections Representative

JPMorgan Chase
Columbus, OH
05.2007 - 02.2009
  • Received payment and posted to appropriate customer accounts.
  • Processed payments over phone and set up recurring drafts.
  • Reasoned with customers and attempted to negotiate full balance payments.
  • Handled irate customers smoothly to achieve performance targets.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.

Assistant Manager

Dots
Columbus, OH
01.2005 - 01.2006
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Education

High school diploma -

Brookhaven High School
05.2001

Skills

  • Account Reconciliation
  • Excellent capacity to retain pertinent information
  • Microsoft products, including Excel and Access
  • Root cause analysis
  • Data Mining and Analysis
  • Data Mapping
  • Process Optimization
  • Staff Training, Development and Management
  • Operational Reporting
  • Quality Assurance

Accomplishments

  • Data Verification - Checked figures, postings and documents for correct entry, mathematical accuracy and proper coding.
  • Reporting - Implemented processes that utilized accounts receivable sub-ledger for accounting and customer attribute reporting.

Timeline

Associate Business Analyst

JPMorgan Chase
01.2011 - Current

Payoff Processor Team Lead

JPMorgan Chase
08.2009 - 01.2011

Operation Specialist

JPMorgan Chase
02.2009 - 08.2009

Collections Representative

JPMorgan Chase
05.2007 - 02.2009

Assistant Manager

Dots
01.2005 - 01.2006

High school diploma -

Brookhaven High School

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Christina Alicardi