Christina Allen
Burtonsville,MD
Summary
Well-qualified detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Proven success to improve operations and solve problems. Skills in negotiating, preparing and finalizing license agreements. Ready to bring knowledge and abilities to challenging role with potential long-term career advancement and success.
Overview
14
14
years of professional experience
Work History
Commercial Property Administrator
Jones Lang LaSalle, JLL
02.2022 - Current
- Oversee move-in/move-out procedures, ensuring minimal disruption to surrounding tenants and smooth transitions for new occupants.
- Monitor vendor performance to ensure quality services were provide in accordance with contract terms.
- Implement energy-saving initiatives, reducing utility costs and promoting environmental sustainability.
- Manage rent collections and financial reporting, maintaining strong relationships with tenants while ensuring timely payments.
- Coordinate with maintenance staff to address repair requests, maintaining well-kept property environment.
- Assist management with monthly reporting.
- Responsible for monthly MES bill-back to clients.
- Responsible for invoicing tenants for any damage which they are directly responsible for.
- Prepare tenant memos and all communications as directed be manager.
- Responsible for SharePoint management and document loading.
- Coordinate all arrangements and notifications, acquire proper authorizations, and collect COI {certificates of insurance} as necessary.
- Prepare monthly tenant newsletter, daily security and janitorial reporting.
- Maintain daily tenant, employee and contractor’s contact.
Assist team with updating and implementing new property on-boarding. - Draft contracts as requested by managers within 24-48 hours of request.
- Prepare and lead Quarterly table top discussions with Team Members.
- Compose lease agreements
Information & Referral Specialist
Beacon Hill Staffing; USAging
12.2021 - 01.2022
- Respond to requests for information about home and community-based services for older adults, people with disabilities and caregivers through telephone contact, chats, texting, voicemails and emails.
- Complete required reporting and documentation; and other duties as assigned by the supervisor.
- Served as an advocate for vulnerable populations, ensuring that their unique needs were considered when determining eligibility for programs or services.
- Delivered prompt assistance to clients experiencing crisis situations, coordinating necessary support services effectively.
- Participated in ongoing professional development, staying current with industry trends and best practices in information referral services.
- Conducted thorough needs assessments to accurately determine most suitable referrals for clients.
- Streamlined referral processes for increased efficiency in connecting clients with appropriate resources.
Receptionist
Randstad USA: Temp And Staffing Agency; JLL
11.2021 - 12.2021
- Screened visitors to verify accessibility to inter-office personnel.
- Restocked supplies.
- Maintained reception area with updated materials, contributing to welcoming environment for visitors.
- Operated multi-line telephone system to answer and direct calls.
Office Manager II (Northwest)
Ronald L. Anderson M.D. P.C.
06.2016 - 03.2020
- Oversaw aspects of data management for office and proprietary database to include daily updates and backup, report generation and troubleshooting or repair service requisition.
- Planned and implemented team projects to accomplish objectives.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Trained new hires on company processes while managing employees to achieve maximum production.
Ophthalmic Technician
Ronald L. Anderson M.D. P.C.
04.2014 - 03.2020
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
- Enhanced clinic operations by assisting with patient scheduling, billing, and recordkeeping.
Medical Billing and Collections Specialist
Ronald L Anderson M.D. P.C.
04.2013 - 03.2020
- Minimized loss by negotiating payment terms directly with clients, consistently achieving 23% recovery rate.
- Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
- Post denials and contractual adjustments to patient accounts
- Generated financial statements and reports detailing accounts receivable status
- Make mutually agreeable financial arrangements with patients under office guidelines
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Provided essential support to medical billing team, allowing for a more efficient and effective overall operation within the department.
- Maintained excellent relationships with insurance representatives to expedite claims processing and secure timely reimbursements for services rendered.
Medical Receptionist
Ronald L Anderson M.D. P.C.
11.2012 - 03.2020
- Transcribed phone messages and relayed to appropriate personnel.
- Verified patient insurance, demographic and health history to keep information current
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Home Health Aide (Temp Contractor)
Dimension Health
06.2012 - 10.2012
- Completed entries in log books, journals and care plans to document accurately report patient progress.
- Supported patient by providing housekeeping and laundry services, including shopping for food, preparing and serving meals and snacks and running errands.
- Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.
- Maintained clean and safe home environment for patients, reducing falls and accidents.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
Community Outreach Coordinator
H.O.P.E ( House of Prosperity Everlasting )
02.2011 - 09.2012
- Prepared annual budget for community outreach activities.
- Boosted attendance at community events through strategic marketing efforts, including social media campaigns and local advertising.
- Conducted community workshops to promote different programs and educate public on available services.
- Acted as main point of contact between management, clinical staffs and external community.
- Increased public awareness of local resources by organizing and promoting community events.
- Maintained an up-to-date knowledge of best practices in community outreach, regularly attending professional development workshops and networking events to stay informed about new strategies or tools that could enhance program impact.
Case Manager
Launch LLC.
06.2010 - 05.2012
- Evaluated treatment plans against individual goals and healthcare standards.
- Researched best practices and developed strategies to improve program outcomes.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Collaborated with community members to develop and implement service initiatives.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Fostered open lines of communication with clients'' families and support networks, involving them in case management process as appropriate.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Promoted safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Education
Associate of Arts - Business Management
University of Phoenix
Phoenix, AZHigh School Diploma -
John F Kennedy
Silver Spring, MD2004
Skills
- Training and mentoring
- Property Inspections
- Organizational abilities
- Tenant relations
- Case management
- Program development
- Accounts reconciliation
- Insurance claims
- Treatment planning
- EMR / EHR
Software
- Word, Excel, Adobe and PowerPoint
- IO Practicewear
- Prism
- Yardi
- Building Engines
Timeline
Commercial Property Administrator
Jones Lang LaSalle, JLL
02.2022 - Current
Information & Referral Specialist
Beacon Hill Staffing; USAging
12.2021 - 01.2022
Receptionist
Randstad USA: Temp And Staffing Agency; JLL
11.2021 - 12.2021
Office Manager II (Northwest)
Ronald L. Anderson M.D. P.C.
06.2016 - 03.2020
Ophthalmic Technician
Ronald L. Anderson M.D. P.C.
04.2014 - 03.2020
Medical Billing and Collections Specialist
Ronald L Anderson M.D. P.C.
04.2013 - 03.2020
Medical Receptionist
Ronald L Anderson M.D. P.C.
11.2012 - 03.2020
Home Health Aide (Temp Contractor)
Dimension Health
06.2012 - 10.2012
Community Outreach Coordinator
H.O.P.E ( House of Prosperity Everlasting )
02.2011 - 09.2012
Case Manager
Launch LLC.
06.2010 - 05.2012
Associate of Arts - Business Management
University of Phoenix
High School Diploma -
John F Kennedy