Christina Allen
Adminstrative/Customer Service Professional
Moreno Valley,CA
Summary
Accomplished Administrative and Customer-Centric Professional that accurately assess, researches and analyzes information to make sound decisions. Well-versed in collaborating with employees and leaders to take initiative and accountability for the accuracy of information and for achieving results. Dedicated to integrating work across relevant areas and managing risks and information appropriately to resolve control and procedural problems, negatively affecting business operations.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Administrative Analyst II
Riverside County Department Of Public Social Services
02.2022 - 08.2023
- Demonstrated operational knowledge of Microsoft Office programs such as Excel, PowerPoint and Outlook.
- Evaluated current processes to develop improvement plans.
- Conducted thorough budget reviews, identifying areas for cost reduction and allocation improvements.
- Advised department heads on resource allocation strategies to optimize operational efficiency and effectiveness.
- Assisted executives in decision-making by preparing detailed reports highlighting key business metrics.
- Streamlined administrative processes by implementing efficient procedures and documentation systems.
- Managed multiple projects simultaneously, ensuring timely completion and quality outcomes.
- Supported management decisions with comprehensive data analysis and reporting.
Social Services Assistant
Riverside County DPSS TAP
09.2021 - 08.2023
- Streamlined administrative processes by implementing efficient record-keeping systems and data management techniques.
- Supported the professional development of team members by sharing knowledge, experience, and insights into effective practice within the field of social services assistance.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Developed a system in which our facility administered medication to clients.
- Facilitated communication between clients and other service providers.
- Assessed the client family environment to determine potential or imminent risk to the safety of children/adults residing in the household; when safety needs dictated, removed clients from home and transported them
- Supervised and transported clients for visits with the parents, court hearings, and therapy.
- Acted as a liaison between the professional staff and the client by clarifying instructions and information; described basic services, County programs, and other available community resources.
- Assisted Social Workers coordinating services to clients, phone calls, completing forms, and supervising family visits.
- Provided empathetic support to clients during crisis situations, facilitating timely interventions by relevant professionals.
Census Field Manager AD 00
United States Census Bureau
05.2019 - 11.2020
- Directly oversaw 12 supervisors, 240 enumerators, 4 office operations supervisors and 8 support clerks in field data collection, procedures, and approved performance and conduct actions including terminations.
- Administered and monitored daily assignments; provided advice; approved payroll and leave while organizing guidance for up to 500 field and office staff at any given time.
- Reviewed and analyzed cost, quality, and progress reports to assure operations are conducted within prescribed time/allocations.
- Selected out of 86 domestic violence (DV) managers from 43 area offices to vocationally transform and develop a system that reorganized the structure of DV operations for three counties in the Southern California Region.
- Maintained effective public relations with the community, systemized office practices, set priorities and applied initiative in implementing programs, special projects, and events.
- Created a training program that collaborated with internal departments to train staff, with extreme time constraints, for operations and functions outside of their general work scope to maintain deadlines.
- Led a geographically dispersed team of 9 - 240 employees that collected data through interviews in an area characterized by linguistic isolation, gated communities, and/or urban inner cities.
- Applied EEO principles in hiring practices, training, employee development, and utilization of employee's skills.
- Periodically reviewed the status of the EEO program and took steps to improve program.
- Established relationships with city organizations in traditionally hard to enumerate populations.
Field Representative for the American Housing Survey GG 04
United States Census Bureau
01.2011 - 09.2017
- Interviewed clients, respondents, and customers to gather and obtain data in person and by telephone
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Operated Census computer to collect data and generated reports
- Completed work assignments in accordance with production or progress standards.
- Managed payroll records, coordinated work orders, travel reimbursements, and created strong and effective interdivisional communication.
- Collected data, conducted, and led door-to-door surveys and prepared information for preservation and dispersed information into various data management systems.
- Maintained a 98% Refusal Conversion rate for The American Housing Survey.
- Administered advanced general ledger accuracy and evaluated complex reports to improve survey and administrative efficiency.
- Processed casework using CHI software, WebFred, and Microsoft Excel.
- Assisted my American Housing Field Supervisor in resolving community complaints concerning problems in the field to assure a timely and efficient operation.
Supplemental Instruction Leader (Student Aide V)
Riverside City College
08.2012 - 06.2016
- Mentored, trained, and supported new staff members in office policies and procedures.
- Facilitated peer-led study groups to promote collaborative learning and increase subject matter comprehension.
- Effectively corresponded and disseminated material to derive an enhanced student outcome with over 50 students and Professors for over 1000 hours
- Aided students in conceptualizing English and Science, Technology, Engineering and Math (STEM) courses
- Served as a liaison between faculty members and the supplemental instruction program coordinator, communicating regularly about student needs and program updates.
- Created new lesson plans based on course objectives.
- Planned and facilitated workshops in accordance with program curricula, employing varied methods to maximize attendance
- Enhanced student understanding by employing supplemental instruction techniques and strategies.
- Extensive experience in using diagnostic assessment tools to identify learning strengths and needs of each student.
- Compiled data from various reports using Microsoft excel and create tables and queries to analyze data.
- Served as a liaison between two or more organizations
- Developed tailored instructional materials and resources to address specific needs of diverse learners in various subjects.
- Evaluated the effectiveness of supplemental instruction sessions through student feedback surveys and data analysis, utilizing findings to refine future approaches.
Special Student Program Assistant - Ujima/ Umoja Home Room (Student Aide V)
Riverside City College
08.2013 - 07.2015
- Collected, analyzed, and tracked data on student progress using Microsoft excel and blackboard to update and enhance learning plans.
- Resolved various administrative problems and directed work budget preparation and control, supply, personnel, office services, and general business activities of the department.
- Executed high-profile administrative functions for fast-paced diverse department.
- Managed and oversaw all administrative department office operation and functions.
- Strategized in the coordination, and implementation of over 10 students and community functions for Ujima/ Umoja program on campus.
- Purchased office equipment and supplies each month
- Developed working relationships with Riverside Community College District departments and community services.
- Conferred with representatives of other departments in the district on administrative, fiscal, and budgetary reports.
- Completed cash audits to correctly balance project budgets.
- Created office schedules, such as the training room schedule, work schedule janitor schedule, and cleaning schedule to maintain office organization.
- Facilitated 2 weekly outreach workshops and 4 field trips and college tours per Semester.
- Helped students create and complete Student Educational Plans each Semester.
- Logged incoming and outgoing mail and incoming telephone calls.
- Provided quality clerical and customer support through data entry, document management, email correspondence and overseeing operation of office equipment.
Student Employment Office (Student Aide III and IV)
Riverside City College
06.2011 - 08.2012
- Managed front counter coverage; provided program overview to students and supervisors.
- Counseled students, parents and employers regarding applicable regulations, work opportunities and placements, alternatives to avoid jeopardizing financial aid package and related issues
- Served as an authoritative resource to students, parents, the public and the University community regarding student employment programs, policies and procedures, advertising, hiring, job classifications, disciplinary action, grievance procedures.
- Evaluated surveys of employers and students regarding work attitudes, staffing needs, desirable employee qualifications, work and career goals.
- Assisted in developing related training programs.
- Screened forms for exactitude and completion and performed basic data-entry.
- Aided with the processing of monthly student payroll by screening student timesheets for accuracy and errors in preparation for payroll processing.
- Informed program specialist of issues and contacted supervisor and/or student for appropriate action directly, or by phone, email, and letter.
- Teamed up daily with payroll office in analyzing payroll reports to eliminate errors, anticipate problems with payroll, and maintain the quality assurance of the administrative department.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Enumerator and Personal Interviewer GG 04
United States Census Bureau
01.2009 - 11.2009
- Managed time effectively while working independently, prioritizing tasks to meet project deadlines consistently.
- Increased efficiency in data entry by accurately inputting collected information into the designated database system.
- Determined the type and address characteristics for each living quarter.
- Conducted a field canvass of Basic Collection Units (BCUs) and integrated quality control that ensured correct data.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Organized work assignment area to encompass canvassing responsibilities most effectively for specific neighborhoods, communities, and households.
- Compared existing census address list and verified, corrected, or added addresses and location information.
- Maintained strict regulatory compliance and streamlined interview effectiveness while adhering to strict deadlines and client confidentiality.
Education
Bachelor of Arts in Psychology -
California Baptist University
Riverside, CA08.2017
Associate in Arts Degree - Communication, Media, and Languages
Riverside Community College
Riverside, CA06.2015
Associate in Arts Degree - Humanities, Philosophy and Arts
Riverside Community College
Riverside, CA06.2015
Associate in Arts Degree - Social and Behavioral Studies
Riverside Community College
Riverside, CA06.2015
Airline/Travel Specialist -
International Air and Hospitality Academy
Ontario, CA07.2000
Associate of Science - Executive Office Professional CE635
Riverside City College
Riverside 2022.01 - Current
Skills
- MS Office
- Google Drive
- Outlook and SharePoint
- Multitasking
- Managing sensitive data
- Document Control
- Customer Service
- Problem-Solving
- Client Relationship Management
- Data Collection
- Excellent Oral and Written Communication
- Problem Resolution
Timeline
Administrative Analyst II
Riverside County Department Of Public Social Services
02.2022 - 08.2023
Associate of Science - Executive Office Professional CE635
Riverside City College
2022.01 - Current
Social Services Assistant
Riverside County DPSS TAP
09.2021 - 08.2023
Census Field Manager AD 00
United States Census Bureau
05.2019 - 11.2020
Special Student Program Assistant - Ujima/ Umoja Home Room (Student Aide V)
Riverside City College
08.2013 - 07.2015
Supplemental Instruction Leader (Student Aide V)
Riverside City College
08.2012 - 06.2016
Student Employment Office (Student Aide III and IV)
Riverside City College
06.2011 - 08.2012
Field Representative for the American Housing Survey GG 04
United States Census Bureau
01.2011 - 09.2017
Enumerator and Personal Interviewer GG 04
United States Census Bureau
01.2009 - 11.2009
Bachelor of Arts in Psychology -
California Baptist University
Associate in Arts Degree - Communication, Media, and Languages
Riverside Community College
Associate in Arts Degree - Humanities, Philosophy and Arts
Riverside Community College
Associate in Arts Degree - Social and Behavioral Studies
Riverside Community College
Airline/Travel Specialist -
International Air and Hospitality Academy
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