Christina Allen
Chewelah,WA
Summary
Dedicated professional with extensive experience at Providence St. Vincent Medical Center, excelling in cleaning and sanitizing to enhance patient satisfaction. Proven customer service skills and attention to detail ensure a safe, welcoming environment. Adaptable and efficient, consistently meeting the dynamic needs of healthcare settings while maintaining high standards of cleanliness.
Overview
16
16
years of professional experience
Work History
EVS Housekeeper
Providence St. Vincent Medical Center
09.2021 - 10.2023
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Supported overall patient satisfaction by addressing their housekeeping concerns promptly and professionally.
- Completed daily tasks efficiently while adapting to the changing needs of the facility during peak periods or emergencies.
- Demonstrated adaptability and flexibility by willingly adjusting work schedules or assignments as needed to meet the needs of the facility.
- Provided exceptional customer service to both internal and external customers while maintaining professional demeanor at all times.
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites, and labor and delivery rooms to maintain exceptional level of cleanliness.
Home Health Aide
Addus Home Health Care
06.2021 - 09.2021
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted disabled clients to support independence and well-being.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
Cutomer Service
Ace Hardware
04.2021 - 06.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Freight Sorter
Amazon
10.2020 - 01.2021
- Demonstrated adaptability by quickly adjusting to changing priorities or unexpected delays in the shipping process.
- Maximized productivity through careful prioritization of tasks during peak business hours or high-volume periods.
- Sorted and organized packages to make deliveries to correct address.
- Packed items to meet shipping requirements.
CNA
Retsil
01.2008 - 03.2011
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Education
Graduate Certificate - MEDICAL BILLING CODING
DeVry University
Illinois City, IL11-2023
Skills
- Cleaning and sanitizing
- Room preparation
- Customer service
- Time management
- Attention to detail
Timeline
EVS Housekeeper
Providence St. Vincent Medical Center
09.2021 - 10.2023
Home Health Aide
Addus Home Health Care
06.2021 - 09.2021
Cutomer Service
Ace Hardware
04.2021 - 06.2021
Freight Sorter
Amazon
10.2020 - 01.2021
CNA
Retsil
01.2008 - 03.2011
Graduate Certificate - MEDICAL BILLING CODING
DeVry University
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