CHRISTINA ALVARADO
Corpus Christi,USA
Summary
Detail-oriented professional with strong technical skills and the ability to learn concepts quickly and is able to multitask.. Offering strong organizational abilities and thorough approach to administrative tasks, eager to learn and develop in medical office environment. Brings foundational understanding of healthcare operations, coupled with proficiency in using office software and managing patient records.
Overview
17
17
years of professional experience
Work History
Lead Medical Office Specialist
Driscoll Children's Hospital
07.2022 - Current
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with other administrative staff members on projects designed to enhance the overall function of the medical office environment.
- Performed various administrative tasks by filing, copying and faxing documents.
- Trained newly hired staff members on office policies, procedures, and best practices, fostering a supportive team environment.
Medical records clerk/ Receptionist
Corpus Christi Family Medicine Center
12.2016 - 08.2020
- Checking in and checking out patients, taking payments, entering patient demographics and insurance
- Answering and transferring calls to proper departments, scheduling patient appointments
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Printed and photocopied documents to provide patients with copies of medical records.
Medical Receptionist
Primary & Diagnostics (Dr. Mario Martinez)
07.2015 - 08.2016
- Checking in and checking out patients, taking payments, entering patient demographics and insurance
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Transcribed phone messages and relayed to appropriate personnel.
Direct Care Staff
RESCARE
07.2010 - 03.2011
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with personal hygiene tasks for improved health and dignity of patients.
- Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
- Provided medication management, ensuring accurate administration and adherence to prescribed schedules.
Certified Pharmacy Technician
WALGREENS PHARMACY
10.2007 - 10.2008
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Collected co-payments or full payments from customers.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
Education
SCI, CERTIFICATION -
PHARMACY TECHNICIAN
Corpus Christi, TX01.2007
GED -
Gulf Coast Council of La Raza
Corpus Christi, TX01.2006
Skills
- Strong work ethic
- Team player with positive attitude
- Bi-lingual
- Schedule management
- Exceptional patient care and interaction
- Patient scheduling
- HIPAA compliance
- Patient confidentiality
- Insurance verification
- Multitasking and organization
- Medical records maintenance
- Medical terminology
Languages
Spanish
Professional Working
Timeline
Lead Medical Office Specialist
Driscoll Children's Hospital
07.2022 - Current
Medical records clerk/ Receptionist
Corpus Christi Family Medicine Center
12.2016 - 08.2020
Medical Receptionist
Primary & Diagnostics (Dr. Mario Martinez)
07.2015 - 08.2016
Direct Care Staff
RESCARE
07.2010 - 03.2011
Certified Pharmacy Technician
WALGREENS PHARMACY
10.2007 - 10.2008
SCI, CERTIFICATION -
PHARMACY TECHNICIAN
GED -
Gulf Coast Council of La Raza
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