Christina Ams
Edgewater
Summary
Dynamic leader with extensive experience at Walmart, driving global eCommerce compliance and food safety initiatives. Expert in regulatory analysis and policy writing, I successfully established compliance controls that enhanced operational efficiency. Proven track record in team leadership and performance metrics, ensuring quality standards and risk mitigation across diverse markets.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director, International eCommerce Compliance
WALMART, INC.
Hoboken
01.2019 - 01.2024
- Established global collaboration between markets and third parties to standardize eCommerce best practices on last-mile delivery, online grocery, marketplace, and website compliance controls that impacted food safety, consumer protection, labor and employment, health, and wellness, and environmental, health, and safety.
- Launched, managed, and monitored Walmart’s direct-to-consumer perishable marketplace program and Sam’s Club direct-to-home program for food safety compliance risks.
- Collaborated with strategic business partners to ensure compliance controls reflected program at every stage of growth with marketplace sellers.
- Managed associates responsible for analyzing and controlling risk factors for eCommerce recalls for U.S. marketplace.
- Developed and implemented global eCommerce key performance indicators and monthly global reporting for subject matter areas that impacted online grocery. Oversaw marketplace maturation of global markets for trust and safety compliance aspects.
- Responded to compliance and ethics questions as well as monitoring state and federal laws and regulations, which led to directive research on laws, regulations, policies, and procedures.
- Drafted and updated policies and standard operating procedures with input from leadership and subject matter experts.
- Recommended strategies for identified compliance and ethics gaps and developed strategy for new or changing regulatory requirements by participating in trade committees and webinars to stay up to date on changes within regulatory landscape.
- Determined impact of regulatory changes to business and developed strategies to address and processes to comply with regulatory changes.
Associate Director of Food Safety
JET.COM, INC. (AQUIRED BY WALMART)
Hoboken
01.2016 - 01.2019
- Spearheaded food safety and compliance strategy for start-up perishable food operations.
- Developed all food safety internal documentation, audits, and training materials.
- Educated and supported fulfillment teams to implement food safety best practices while ensuring regulatory compliance.
- Contributed to fulfillment center design for overall risk mitigation and planning for new fulfillment locations.
- Audited supplier facilities for compliance and best practices within GMP and SQF standards prior to onboarding.
Quality Manager, Personal Care Products
L BRANDS, MAST GLOBAL VICTORIA’S SECRET BEAUTY
Manhattan
01.2015 - 01.2016
- Promoted and facilitated quality management system; ensured product quality met or exceeded governmental, enterprise, and customer expectations of quality requirements and performance.
- Developed and administered quality management systems; ensured product quality excellence and protected brand equity.
- Managed new product risk assessment (e.g., product, design, package) to evaluate risks and initiate contingency plans.
- Oversaw four quality engineers responsible for all high-risk first productions with contract vendors.
- Developed vendor launch plans as part of quality planning process.
- Built and managed vendor compliance according to quality assurance requirements.
- Utilized all appropriate information to track and assess vendor performance and need for corrective actions.
- Partnered with brand team to understand quality assurance needs and to facilitate alignment with business goals.
- Monitored and managed post-launch quality performance, appropriately directing activities based on results.
- Provided technical and investigative support to vendors and cross-functional partners in addition to communicating quality assurance policies and procedures.
Commercial Quality Manager
FERRERO GROUP
Somerset
01.2014 - 01.2015
- Led fifteen field auditors and two supervisors responsible for auditing and reporting of product quality attributes across United States.
- Established and managed recall program for U.S. Ferrero group.
- Created quality and food safety standard operating procedures for U.S. market.
- Established sensory panel team and employee training to instill culture of quality.
- Designed and published periodic reports to reflect true product market conditions that identified trends by category, customer, plant, and region.
- Provided guidance and coordination with sales, marketing, distributors, and teams to improve and maintain quality levels.
Food Safety and Quality Manager
CRUMBS BAKE SHOP
Manhattan
01.2012 - 01.2014
- Implemented and developed all quality management procedures and systems related to products and equipment. Ensured finished product quality met all requirements through quality management-based systems and thorough material inspections. Conducted internal food safety and quality audits and other quality assurance activities, investigated customer complaints and non-conformance issues. Developed, recommended, and monitored corrective and preventive actions, ensuring compliance with quality and regulatory requirements. Identified training needs and organized training interventions to meet quality standards and prepared reports to communicate outcomes of quality activities.
Regional Food Safety and Quality Manager
BJ’S WHOLESALE CLUB, INC.
Jersey City
01.2011 - 01.2012
- Managed thirty-five wholesale clubs across three states for food safety and quality aspects, including employee training, consumer complaint corrective actions, regulatory inspections, equipment and facility sanitation, pest control, and chemical management. Conducted annual internal corporate food safety audits based on food code and industry best practices. Established corrective action plans with site teams and employee training. Led compliance strategy for new store openings that involved training, audits, and vendor establishment.
Quality Management Specialist
THE STERITECH GROUP, INC.
New Jersey
01.2007 - 01.2011
- Demonstrated daily food, safety (OSHA), and documentation audits for retail food establishments, pharmacies, charter schools / universities, and healthcare facilities, using brand specifications. Trained staff in food safety, preventative safety measures, effective operations practices, and customer service. Built client relationships in resolving food safety, quality assurance, organic certifications, and public health issues.
Education
B.S. - Biology
THE RICHARD STOCKTON COLLEGE
Pomona, New JerseySkills
- Microsoft Office Suite
- Regulatory analysis
- Policy writing
- Compliance auditing
- Performance metrics
- Quality assurance
- Team leadership
- Employee development
- Contract management
- Process improvement
- Operations management
Certification
- Certified Professional in Food Safety (CP-FS), National Environmental Health Association
- HACCP and Preventative Controls Qualified Individual Certification
- Registered Environmental Health Specialist, Rutgers University, New Brunswick, New Jersey
Training
- Safe Quality Food (SQF) Trained
- Fresh Cut Products, Quality and Safety Training, University of California, Sacramento, California
Timeline
Director, International eCommerce Compliance
WALMART, INC.
01.2019 - 01.2024
Associate Director of Food Safety
JET.COM, INC. (AQUIRED BY WALMART)
01.2016 - 01.2019
Quality Manager, Personal Care Products
L BRANDS, MAST GLOBAL VICTORIA’S SECRET BEAUTY
01.2015 - 01.2016
Commercial Quality Manager
FERRERO GROUP
01.2014 - 01.2015
Food Safety and Quality Manager
CRUMBS BAKE SHOP
01.2012 - 01.2014
Regional Food Safety and Quality Manager
BJ’S WHOLESALE CLUB, INC.
01.2011 - 01.2012
Quality Management Specialist
THE STERITECH GROUP, INC.
01.2007 - 01.2011
B.S. - Biology
THE RICHARD STOCKTON COLLEGE
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