Christina Anderson
Oak Creek,WI
Summary
Dedicated professional in loss recovery with a track record of consistently surpassing performance targets and receiving multiple recognitions for exceptional contributions. Possessing a proven ability to drive success in this field, I am confident in my capacity to make a significant impact in any organization.
Overview
9
9
years of professional experience
Work History
Chargeback Associate Specialist-SME
Fidelity National Information Services
Brown Deer, WI, USA
08.2018 - Current
- Evaluate disputes that arise when merchant disputes a chargeback
- Work with the merchant to resolve the disputes
- Reviewing settlement reports, in or out of credit transactions
- Mitigating losses to meet risk revenue goals
- Knowledge of all regulatory rules and regulations
- Trainer in related roles
- Expert in Debit platform related to Visa/Mastercard
Service Representative
BMO Harris Bank
Brookfield, WI, USA
02.2018 - 07.2018
- Processed and fulfilled transactions, performed audit/ reconciliation activities and/or other activities in accordance with established priorities
- Recorded and verified data for fulfillment and/or further handling
- Provided input into the continuous improvement of business processes and procedures within the scope of the work team
- Participated in testing and implementation of projects and new/ revised products/ services or processes
- Ensured quality control standards are met for own work prior to proceeding with each workflow activity, as required by procedures
Captioning Assistant
CapTel
Milwaukee, WI, USA
10.2017 - 03.2018
- Utilized a keyboard by typing proper corrections and other words as necessary
- Multitasked (hear audio, voice what was heard, proof-read developing captions - all simultaneously)
- Maintained the CapTel Call Center's quality standards for accuracy and speed
- Monitored technical issues on calls and reported to appropriate staff
- Attended job-appropriate meetings and training sessions
Universal Banker
Associated Bank
Port Washington, WI, USA
10.2016 - 06.2017
- Worked directly with customers to cash checks
- Accepted deposits and withdrawals
- Handled loan and credit card payments
- Dispensed monetary instruments and bonds
- Opened new deposit related accounts
Assistant Commercial Manager
Autozone
Greendale, WI, USA
02.2016 - 10.2016
- Assumed responsibility for the commercial department in the Commercial Sales Manager's absence
- Followed established cash handling duties, including but not limited to deposits, collect on accounts and lane accountability
- Motivated commercial AutoZoners to provide WOW! Customer service
- Enhanced productivity level and market products to enhance sales and profits
Education
Business Management coursework -
Milwaukee Area Technical College
High School -
Muskego High School
Skills
Teamwork and Collaboration
Customer Service
Problem-Solving
Problem-solving skills
Time Management
Listening Skills
Multi-tasking strength
Excellent people skills
Goal-Oriented
Reliable and punctual
Exceptional customer service
Cash Handling
Outgoing Personality
Relationship Building
Verbal/written communication
Flexible Schedule
Cash Register Operation
Store Opening and Closing
Cash Handling Accuracy
Cleaning techniques
Conflict Resolution
Client Service
Guest Relations
Complex Problem-Solving
Strategic Planning
Payment Processing
Meeting deadlines
Sales Training
Retail Store Operations
Customer Needs Assessment
POS System Operation
Building rapport
Adapt to diverse groups
Professional Demeanor
Policy and Procedure Adherence
Friendly and Helpful
Honest and Dependable
Reliable and Responsible
Attention to Detail
Timeline
Chargeback Associate Specialist-SME
Fidelity National Information Services
08.2018 - Current
Service Representative
BMO Harris Bank
02.2018 - 07.2018
Captioning Assistant
CapTel
10.2017 - 03.2018
Universal Banker
Associated Bank
10.2016 - 06.2017
Assistant Commercial Manager
Autozone
02.2016 - 10.2016
Business Management coursework -
Milwaukee Area Technical College
High School -
Muskego High School