Christina Anderson
Oak Creek,WI
Summary
Dedicated professional in loss recovery with a track record of consistently surpassing performance targets and receiving multiple recognitions for exceptional contributions. Possessing a proven ability to drive success in this field, I am confident in my capacity to make a significant impact in any organization.
Overview
9
9
years of professional experience
Work History
Chargeback Associate Specialist-SME
Fidelity National Information Services
08.2018 - Current
- Evaluate disputes that arise when merchant disputes a chargeback
- Work with the merchant to resolve the disputes
- Reviewing settlement reports, in or out of credit transactions
- Mitigating losses to meet risk revenue goals
- Knowledge of all regulatory rules and regulations
- Trainer in related roles
- Expert in Debit platform related to Visa/Mastercard
Service Representative
BMO Harris Bank
02.2018 - 07.2018
- Processed and fulfilled transactions, performed audit/ reconciliation activities and/or other activities in accordance with established priorities
- Recorded and verified data for fulfillment and/or further handling
- Provided input into the continuous improvement of business processes and procedures within the scope of the work team
- Participated in testing and implementation of projects and new/ revised products/ services or processes
- Ensured quality control standards are met for own work prior to proceeding with each workflow activity, as required by procedures
Captioning Assistant
CapTel
10.2017 - 03.2018
- Utilized a keyboard by typing proper corrections and other words as necessary
- Multitasked (hear audio, voice what was heard, proof-read developing captions - all simultaneously)
- Maintained the CapTel Call Center's quality standards for accuracy and speed
- Monitored technical issues on calls and reported to appropriate staff
- Attended job-appropriate meetings and training sessions
Universal Banker
Associated Bank
10.2016 - 06.2017
- Worked directly with customers to cash checks
- Accepted deposits and withdrawals
- Handled loan and credit card payments
- Dispensed monetary instruments and bonds
- Opened new deposit related accounts
Assistant Commercial Manager
Autozone
02.2016 - 10.2016
- Assumed responsibility for the commercial department in the Commercial Sales Manager's absence
- Followed established cash handling duties, including but not limited to deposits, collect on accounts and lane accountability
- Motivated commercial AutoZoners to provide WOW! Customer service
- Enhanced productivity level and market products to enhance sales and profits
Education
Business Management coursework -
Milwaukee Area Technical College
High School -
Muskego High School
Skills
Teamwork and Collaboration
Timeline
Chargeback Associate Specialist-SME
Fidelity National Information Services
08.2018 - Current
Service Representative
BMO Harris Bank
02.2018 - 07.2018
Captioning Assistant
CapTel
10.2017 - 03.2018
Universal Banker
Associated Bank
10.2016 - 06.2017
Assistant Commercial Manager
Autozone
02.2016 - 10.2016
Business Management coursework -
Milwaukee Area Technical College
High School -
Muskego High School
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