Christina Anderson
San Antonio,TX
Summary
Skilled in customer service and critical thinking, I excel in high-pressure environments, as demonstrated at Wells Fargo and Alorica, where I resolved complex customer disputes and significantly reduced fraud activities. My expertise includes active listening, data entry, and implementing effective fraud prevention strategies, ensuring compliance and enhancing customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Wells Fargo
05.2023 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Received inbound customer calls related to credit and accounts receivable.
- Processed recurring automated payments and credit card payments.
- Analyzed, researched and resolved payment claims within required timeframes.
Fraud Prevention Specialist
Alorica
01.2021 - 04.2023
- Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
- Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors.
- Reviewed and updated policies regularly to ensure compliance with industry standards and regulatory requirements related to fraud prevention.
Education
H.S Diploma -
Highlands High School
San Antonio, TX06.2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Wells Fargo
05.2023 - 11.2024
Fraud Prevention Specialist
Alorica
01.2021 - 04.2023
H.S Diploma -
Highlands High School
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