Christina Anderson
Pittsburgh,PA
Summary
Results-driven Technology Support Specialist transitioning into claims adjustment with proven experience in investigating issues, negotiating solutions, and providing exceptional customer service. Skilled in utilizing platforms and tools to streamline processes and resolve complex issues efficiently. Committed to continuous learning and ready to excel in a challenging Claims Adjuster role, ensuring customer satisfaction and accurate claims processing.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Desk Analyst
Beacon Hill Staffing Agency
01.2025 - Current
- Investigated and troubleshot technical issues, providing support via phone, email, and chat for Windows OS, VPN, and mobile device concerns, ensuring quick issue resolution and minimal downtime
- Assessed and resolved issues related to system access and policies, similar to reviewing insurance claims for coverage, liability, and damages
- Demonstrated excellent communication by offering clear, concise, and empathetic responses to end users, establishing trust and fostering collaboration
- Documented all issues, solutions, and customer interactions, ensuring compliance with support protocols and contributing to transparent, accurate records
Teacher Counselor
Passavant Memorial Homes
11.2019 - 10.2023
- Led and mentored staff, honing communication and problem-solving skills, which directly align with the demands of managing claims and working with a variety of stakeholders
- Enhanced customer experience through tailored approaches and empathetic support, reflecting the compassionate customer service approach expected in claims handling
Education
Associate of Science - General Studies
Community College of Allegheny County
Monroeville, PA 06-2026
Skills
- Claims Management Systems
- Claims Investigation
- Coverage Assessment
- Liability Determination
- Negotiation
- Claim Documentation
- Empathy
- Clear Communication
- Analytical Skills
- Attention to Detail
Certification
- Florida All-Line Claims Adjuster License, Currently pursuing
Timeline
Service Desk Analyst
Beacon Hill Staffing Agency
01.2025 - Current
Teacher Counselor
Passavant Memorial Homes
11.2019 - 10.2023
Associate of Science - General Studies
Community College of Allegheny County
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