Christina Anthony
Spring,TX
Summary
Highly enthusiastic customer service representative and customer service associate with 6 years of customer service experience. Highly motivated to excel customer satisfaction and contribution to company success. Reliable, friendly and who is passionate about helping others.
Overview
9
9
years of professional experience
Work History
Customer Service Specialist - Contract
Boston Scientific Corp
Houston, TX
08.2023 - 04.2024
- Handled specified technical monitor issues
- Assist patients request for additional supplies by placing orders of supplies.
- Provided assistance to patients, resolving complaints.
- Provided technical support for troubleshooting software with heart monitors
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Maintained and having consistent knowledge in regards to heart monitor and its features.
Customer Service Representative
Acclara Solutions
Houston , TX
04.2021 - 07.2023
- Communicated with patients in regards to patient E.O.B. for their date of service.
- Responsible for timely and accurate posting of payments and adjustments to patient accounts.
- Processed patient payments.
- Keeping record of patient transactions, recording details of inquiries, complaints and comments.
- Provided patients billing statements and facility billed charges.
- Performing services in accordance to the company, state and federal regulations (e. g. HIPPA)
PBX Operator
Houston Marriott Cityplace
Spring , TX
08.2018 - 04.2020
- Consistently offer professional, friendly engaging services, placed room service orders.
- Receiving all inbound and outbound calls either by redirecting calls or assisting the caller.
- Resolved guest complaints.
- Generate print and distribute daily weekly report
- Document all guest request, complaints or problems immediately and notify designated, follow up to ensure guest satisfaction
- Maintained complete knowledge at all times of all feature/services hours of operation, room types, room rates, special packages and promotions.
- Process guest Check-Ins and check-outs moments of standard operating procedures
- Ensuring accurate settlement of folios, routing of charges and adjustments.
- Handle voice Messages and written messages for internal and external guest.
Sales Associate
Walmart
Humble, TX
06.2015 - 07.2017
- Maintained a friendly, helpful work environment for internal and external customers
- Replenished merchandise shelves with items from stockroom
- Cash handling
- Stock Merchandise
- Assisted with organization of facility
Education
High School Diploma -
Summer Creek High School
2014
Skills
- Organizational skills
- Problem solving skills
- Strong work ethic
- Multitasking skills
- Good listening skills
- Data Entry
- Strong computer proficiency, including word doc, excel, outlook
- Good team working skills
- Setting reservations
- Switchboard operation
Timeline
Customer Service Specialist - Contract
Boston Scientific Corp
08.2023 - 04.2024
Customer Service Representative
Acclara Solutions
04.2021 - 07.2023
PBX Operator
Houston Marriott Cityplace
08.2018 - 04.2020
Sales Associate
Walmart
06.2015 - 07.2017
High School Diploma -
Summer Creek High School
Similar Profiles
May Lee YangMay Lee Yang
Medical Device Specialist at Boston Scientific CorpMedical Device Specialist at Boston Scientific Corp
JENNI WHITESEL, RCSJENNI WHITESEL, RCS
Sr. Clinical Specialist TMTT at Edwards Lifesciences Corp.Sr. Clinical Specialist TMTT at Edwards Lifesciences Corp.
Yoelyn D Rosado MercedYoelyn D Rosado Merced
Product Builder /Cell Leader at Boston ScientificProduct Builder /Cell Leader at Boston Scientific