Christina Anthony
Philadelphia,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Police Communications Dispatcher
City of Philadelphia Police Department
04.2016 - 07.2024
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Patient Relations Specialist
Temple University Health System
07.2013 - 04.2022
- Responded quickly and efficiently to emails from patients seeking assistance
- Reviewed existing policies and procedures related to patient relations activities regularly for accuracy
- Provided excellent customer service by responding promptly to inquiries and complaints
- Resolved conflicts between patients, their families, and medical staff in a timely manner
- Ensured all patients were treated with respect and dignity in accordance with company policies and procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Residential Property Manager
Jameson Court Apartment Property
03.2016 - 04.2019
- Developed effective relationships with tenants by responding promptly to inquiries or complaints and resolving issues in a timely manner
- Managed day-to-day operations such as scheduling repairs and maintenance services within budget constraints
- Performed regular inspections of the premises to ensure compliance with safety regulations and lease terms
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between residents regarding noise disturbances or other violations of lease terms
- Maintained accurate records and documentation of tenant information, rent payments, maintenance requests, and other property-related activities.
Radiology File Clerk
Temple University Health System
02.2013 - 05.2017
- Created and maintained patient medical records in accordance with HIPPA regulations
- Provided administrative support for radiology department staff by managing incoming calls and emails
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Maintained accuracy, completeness, and security for medical records and health information.
- Scheduled radiology appointments and maintained appointment calendars for multiple departments
- Processed and prepared patient files for radiologists to review, utilizing electronic medical records system.
Medical Unit Clerk
Wissahickon Hospice At Rittenhouse
04.2001 - 11.2015
- Assisted in the preparation of patient discharge instructions by gathering necessary documents for review by physician
- Utilized Microsoft Office Suite, Epic, Navicare, Medview and Homework's proficiently to generate reports and spreadsheets for management review
- Served as a liaison between hospital administration and clinical staff ensuring smooth operations on the unit floor
- Notified support services of unit issues related to housekeeping or facilities maintenance
- Exhibited excellent problem-solving abilities when dealing with challenging situations that arose during shifts
- Interviewed patients to complete case histories, intake documentation, and insurance forms.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
Medical Assistant/Receptionist
Presbyterian Medical Center
06.2004 - 09.2008
- Used E-Clinical Software Epic and Medview to update, schedule, enter patient data and results into electronic charts
- Followed up on lab results and performed other duties as assigned
- Arranged for hospital admissions for certain cases requiring more specialized care than what can be provided at an outpatient clinic
- Triage patients and performed vital checks for patient flow facilitation
- Supported physicians in examinations, procedures, and diagnostic tests
- Provided post-operative care instructions to patients after surgery or other medical procedures.
Education
REAL ESTATE - Real Estate
Temple University
Philadelphia, PA08.2018
No Degree - Medical Assisting
Harrison Career Institute
Philadelphia, PA08.2004
High School Diploma -
University City High School
Philadelphia, PA06.2002
Skills
- Safety Monitoring Progress Evaluations Understanding
- Email and Telephone Etiquette Relationship Building
- Client Advocacy, Counseling and Guidance Quality Assurance Controls
- Patient Registration Reliability and Dedication
- Medical Terminology Risk Management Assessment
- Conflict Resolution Legal Liability Research
- Complaint Investigation Providing Information and Resources
- Calm and Effective Under Pressure Explaining Policy and Procedures
- Verbal and Written Communication Clerical and Filing Support
- Administrative and Office Support Organized and Detail-Oriented
- Medical History Documentation Report Preparation
- 50 WPM Typing Speed Insurance Forms Processing
- Health Information Access Management Knowledge of Community Services and Programs
- Interdisciplinary Collaboration Documenting and Recording Information
- Technical Troubleshooting Building Rapport and Credibility
- Satisfaction Assessment and Tracking MS Office, Word, PowerPoint, Homework's
- Computer Proficiency, knowledge of software associated with clerical tasks and maintaining records
- Exceptional ability to communicate effectively with staff, students, patients, and the public
- Excellent Organizational Skills, Positive influence
- Knowledge HIPPA, legal codes, court procedures, precedents, and government regulations
- Emergency support
Timeline
Police Communications Dispatcher
City of Philadelphia Police Department
04.2016 - 07.2024
Residential Property Manager
Jameson Court Apartment Property
03.2016 - 04.2019
Patient Relations Specialist
Temple University Health System
07.2013 - 04.2022
Radiology File Clerk
Temple University Health System
02.2013 - 05.2017
Medical Assistant/Receptionist
Presbyterian Medical Center
06.2004 - 09.2008
Medical Unit Clerk
Wissahickon Hospice At Rittenhouse
04.2001 - 11.2015
REAL ESTATE - Real Estate
Temple University
No Degree - Medical Assisting
Harrison Career Institute
High School Diploma -
University City High School
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