Christina Arellano
San Antonio,TX
Summary
Dedicated and versatile professional with a wealth of experience across caregiving, customer service, and administrative roles. Known for providing compassionate personal care and assistance to individuals, ensuring their comfort and well-being. Proficient in household management and light housekeeping duties. Demonstrated expertise in transportation logistics and maintaining high standards of safety and professionalism. Adept at managing diverse responsibilities with attention to detail and a customer-centric approach. Skilled in navigating complex procedures and documentation, with a commitment to delivering clear and accurate information. Proven track record of building strong relationships with clients and colleagues alike. Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.
Overview
17
17
years of professional experience
Work History
Universal Worker
Suites of Ankeny
09.2023 - Current
- Provided personal care and assistance to all tenants
- Including helping tenants dress, groom and assist with personal hygiene
- Completes light housekeeping for tenants
- Provides transportation to tenants as needed with wheelchairs
- Completed vitals as needed to ensure patient health.
Door-Dash Courier
Door Dash
04.2019 - Current
- Worked as an Independent Contractor delivering food from restaurants and stores to customers
- Responsiple for picking up orders and driving to the customers, dropping off the items(food)
- Followed all company standards including safe driving, handling customer interactions with professionalism.
Caregiver
06.2016 - 01.2018
- Provided comprehensive in-home daily assistance to clients, including meal preparation, bathing, dressing, and mobility support
- Accompanied clients to medical appointments, ensuring medication adherence and monitoring health status
- Maintained a clean and organized living environment through light housekeeping tasks.
Research Remediation Analyst
03.2015 - 06.2016
- Utilized multiple matrix systems to assess customer eligibility for home preservation programs, facilitating foreclosure postponement and re-entry processes
- Reviewed and verified documentation, ensuring completeness and accuracy for program participation
- Managed inbound customer inquiries, providing updates on status and available options while maintaining professionalism and empathy.
Home Preservation Specialist
11.2014 - 03.2015
- Guided customers through the loan modification process, delivering clear and accurate information on required documentation and procedural steps
- Managed inbound and outbound calls, demonstrating strong multitasking abilities while navigating various software programs
- Conducted approval and denial calls, maintaining a customer-centric approach throughout the interaction.
Self-Employed - In-Home Daycare Manager
04.2008 - 05.2014
- Established and managed an in-home daycare facility, catering to the needs of children and families with a flexible schedule
- Administered food programs, ensuring compliance and accurate billing through computerized systems
- Managed monthly billing and expense management, maintaining meticulous records for financial and regulatory purposes.
Default Loan Mortgaging
10.2009 - 04.2010
- Aided homeowners regarding retention options for properties facing default, guiding them through the process with clarity and empathy
- Verified and processed documentation accurately within system databases, ensuring data integrity and compliance.
Administrative Assistant
08.2007 - 11.2007
- Managed month-to-month AIA billing for long-term projects, overseeing mailing and maintenance agreement entry
- Prepared bidding proposals and contract agreements, maintaining accurate records and documentation
- Organized and filed project-related paperwork, facilitating efficient retrieval and archival processes.
Education
High School Diploma -
East High School
Des Moines, IA05.2002
Skills
- Conflict de-escalation
- Microsoft Office
- Documentation
- Policy Enforcement
- Dispute Resolution
- Strong Work Ethic
- Problem-Solving
- Attention to Detail
- Punctual and Dependable
Timeline
Universal Worker
Suites of Ankeny
09.2023 - Current
Door-Dash Courier
Door Dash
04.2019 - Current
Caregiver
06.2016 - 01.2018
Research Remediation Analyst
03.2015 - 06.2016
Home Preservation Specialist
11.2014 - 03.2015
Default Loan Mortgaging
10.2009 - 04.2010
Self-Employed - In-Home Daycare Manager
04.2008 - 05.2014
Administrative Assistant
08.2007 - 11.2007
High School Diploma -
East High School
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