Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Arenas

Frederick,MD

Summary

Dynamic Process Assistant with over 5+ years of experience in proactive and fast-paced environments. Contributing to and exceeding target goals within diverse teams, strategizing in transportation and logistics, and ensuring quality service and business transactions, I have developed my precise communication, marketing outreach abilities, problem solving, and customer service skills.

Overview

9
9
years of professional experience

Work History

Fulfillment Center Associate

Amazon
11.2021 - Current
  • Analyzed team goals, tracked on outstanding items, and coordinated with leadership to help drive the completion of key deliverables
  • Expedited product processing time with proficient use of warehouse management software and scanning equipment
  • Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards
  • Problem-solved and reduced Defects Per Million Opportunities (DPMO) per shift, resulting in a quick and efficient workflow for associates
  • Supervised and trained 5 new hires at a time in processing transshipments, perform quality audits, and safety procedures

Customer Service Representative

U-Haul International
06.2016 - 10.2021
  • Used proprietary software and databases to provide customers with coordinated rentals of trucks and storage units
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
  • Supported senior leadership through executing innovative strategies, identifying customer needs and concerns, and implementing high cleanliness standards
  • Supervised and trained new incoming team members, including employee training, operation protocols, and time management

Education

Bachelor of Science - Public Relations

University of Florida
Gainesville, FL
12-2020

Skills

  • Advance Office & Excel
  • Problem Solving
  • Critical Thinking
  • Research and Information Gathering
  • Leadership
  • Customer Facing Experience
  • Adaptability
  • Time Management
  • Precise Communication
  • Reporting

Timeline

Fulfillment Center Associate

Amazon
11.2021 - Current

Customer Service Representative

U-Haul International
06.2016 - 10.2021

Bachelor of Science - Public Relations

University of Florida

Similar Profiles

CREATE PROFILE
Christina Arenas