Summary
Overview
Work History
Education
Skills
Timeline
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Christina Arnould

Greenville,SC

Summary

Dynamic hospitality professional with a proven track record at Brinker International, excelling in customer service and team collaboration. Recognized for enhancing guest experiences through effective problem-solving and strong multitasking abilities. Committed to maintaining high standards of service and operational efficiency in fast-paced environments.

Overview

2021
2021
years of professional experience

Work History

Bartender

Brinker Internationl, Chili's Grill & Bar
  • Prepared and served beverages following standard recipes and procedures.
  • Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
  • Assisted in inventory management by tracking stock levels and reporting shortages.
  • Engaged with customers to provide exceptional service and address inquiries about menu items.
  • Collaborated with team members to ensure efficient service during busy hours.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.

Front of House Manager

Sweet P’s Southern Kitchen
03.2015 - 12.2020
  • Managed daily front of house operations, ensuring smooth guest experiences and efficient service flow.
  • Trained staff on customer service best practices, enhancing team performance and guest satisfaction.
  • Coordinated reservation systems and seating arrangements to optimize restaurant capacity and minimize wait times.
  • Oversaw inventory management, ensuring timely restocking of supplies for uninterrupted service.
  • Resolved guest complaints effectively, fostering a positive dining atmosphere and repeat patronage.
  • Resolved guests complaints while maintaining positive customer environment.
  • Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Performed cash handling activities and secured nightly bank deposits.
  • Enhanced customer satisfaction by implementing effective front of house management strategies.
  • Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.

Front Desk Agent

Courtyard by Marriott
03.2011 - 05.2014
  • Managed guest check-in and check-out processes efficiently.
  • Provided exceptional customer service by addressing guest inquiries promptly.
  • Facilitated communication between guests and hotel departments to resolve issues.
  • Maintained accurate records of reservations and cancellations using property management systems.
  • Coordinated with housekeeping to ensure timely room availability for incoming guests.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
  • Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.

Education

High School Diploma -

Ritter High
Everett, WA
05.2005

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and tolerance
  • Outgoing personality
  • Engaging personality
  • Customer service expertise
  • Payment processing
  • Handling difficult customers
  • Cash register operation
  • Memory retention
  • Hospitality service expertise
  • Service-oriented mindset
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail

Timeline

Front of House Manager

Sweet P’s Southern Kitchen
03.2015 - 12.2020

Front Desk Agent

Courtyard by Marriott
03.2011 - 05.2014

Bartender

Brinker Internationl, Chili's Grill & Bar

High School Diploma -

Ritter High

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Christina Arnould