Christina Ashmun
Madison,OH
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems (OWB, policy pro, S2, KMS, direct quoting, Claims station, MS word,excel, and powerpoint) paired with outstanding active listening and multitasking abilities.
Overview
19
19
years of professional experience
Work History
Customer Service Specialist in CPT
Progressive Auto Insurance
Mayfield Village, OH
03.2005 - Current
- I have assisted With new hire training classes.
- I have served as a resource for new hire academy.
- I assisted in functionality and load testing of Policypro prior to release to live services.
- I have been trained and served as a contingency team member for CLRU and assist line for services.
- I hold Auto producer license in all 51 states. ( will be training in FAO quoting 5-13-24 to 5-15-24)
- I have extensive knowledge on the billing system and its application in Policypro and OWB.
- Work with and use S2 and KMS on a daily basis.
- I have used microsoft word, excel and power point.
- I have worked with our IT department to resolve issues with all progressive systems used by policy services.
- Provided technical support for troubleshooting software applications used by customers.
- Provided assistance to customers in navigating website. Assist with password resets and establishing their in line profile.
- I answer incoming customer inquiries on policy details, changes and billing issues.
- Maintained a high level of professionalism while interacting with customers via phone.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- I am very proficient at multi-tasking and pride myself on being very organized and detail oriented.
Education
High School Diploma -
Golden High School
Golden, CO05-1993
Skills
- Customer Retention
- Complaint Handling and resolution
- De-Escalation Techniques
- Telephone Etiquette
- Customer Service
- Active listening and using open ended questions
- Process Optimization
- Attention to detail and critical thinking
- Very organized
- Ability to work independently
Timeline
Customer Service Specialist in CPT
Progressive Auto Insurance
03.2005 - Current
High School Diploma -
Golden High School
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