Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Christina Atonio

Puyallup,WA
Christina Atonio

Summary

Highly motivated Operations Service Manager with 14 years of Airline experience. Consistently drives results by building and leading high-performance teams. I have Excellent communication skills with proven history of effectively collaborating across all organizational levels. I am a Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.


I have demonstrated strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.


I am an experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

15
years of professional experience

Work History

Muckleshoot Casino

Supervisor
01.2024 - Current

Job overview

  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Responded to and resolved customer questions and concerns.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Assisted in budget planning and cost control measures, contributing to the overall financial success of the establishment.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Managed staff hiring, training and supervision.

Delta Air Lines, Inc

Operations Service Manager
11.2009 - 11.2023

Job overview

  • Managed a team of service professionals to ensure high-quality customer satisfaction and timely resolution of issues.
  • Maintained compliance with industry regulations and standards, mitigating potential risks to the organization.
  • Directed daily operations activities, ensuring smooth workflow across all departments involved in delivering services to customers.
  • Enhanced overall customer experience by implementing improvements based on feedback from passengers and employees alike.
  • Coached and mentored employees to foster personal growth opportunities while encouraging professional development within their roles as service operations managers.
  • Developed strategic plans for the operations department, resulting in increased productivity and enhanced performance.
  • Championed continuous improvement initiatives within the department, fostering a culture of innovation among team members.
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Monitored service staff performance and provided feedback for improvement.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Education

Leone High School
American Samoa

High School Diploma
06.2004

University Overview

  • Honor Roll (English,Math,History)
  • 3.2 GPA

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Strategic Planning
  • Processes and procedures
  • Process Improvement
  • Policy Enforcement
  • Expectation setting
  • Problem-Solving
  • Teamwork and Collaboration
  • Time Management
  • Effective Communication
  • Team building
  • Reliable and Responsible
  • Workplace Safety
  • Team Leadership
  • Customer Service
  • Positive Attitude
  • Multitasking and Organization

Timeline

Supervisor

Muckleshoot Casino
01.2024 - Current

Operations Service Manager

Delta Air Lines, Inc
11.2009 - 11.2023

Leone High School

High School Diploma

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Christina Atonio