Christina Azor
Miami,FL
Summary
Pursing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
15
15
years of professional experience
Work History
Remote Order Processing Specialist
Bullet Line
05.2018 - Current
- Assisted customers with product and service selections.
- Contributed to teams monthly goals by efficiently handling a high volume of order requests daily.
- Generated invoices and shipping labels to properly bill and ship customer orders.
- Adhered to legal regulations to run compliant operations.
- Processed and handled customer complaints, answering questions, and providing alternative solutions.
Internal Operations Team Lead
Lavish Beauty Services
01.2014 - 09.2018
- Handled confidential information with utmost discretion while managing sensitive documents related to personnel matters or company strategy.
- Provided exceptional customer support by addressing inquiries promptly, resolving issues efficiently, and maintaining clear communication channels both internally and externally.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Customer Service Retention Specialist
Interactive Response Technology
02.2012 - 12.2013
- Worked closely with sales teams to identify upselling opportunities that aligned with individual customer needs.
- Enhanced customer retention by addressing concerns and resolving issues in a timely manner.
- Assisted in training new employees on company policies, procedures, and best practices for customer retention efforts.
- Developed strong relationships with clients, fostering long-term loyalty and repeat business.
- Improved overall customer satisfaction through active listening, empathy, and providing
- Managed high call volumes while maintaining a professional demeanor and effectively solving problems.
- Adhered to appropriate legal scripting when required.
- Investigated and resolved customer inquiries and complaints quickly.
Adoption Counselor
Humane Society of Broward County
02.2012 - 12.2012
- Managed caseloads efficiently by regularly updating progress notes, documentation, and reports in a timely manner.
- Enhanced the adoption process by conducting thorough interviews and assessments of potential adoptive families.
- Evaluated adoption agency policies and procedures on a regular basis to ensure high standards of practice were maintained consistently.
Lead Customer Service Representative
AMC Aventura 24
08.2009 - 12.2011
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Coordinated the implementation of company-wide policies affecting the Customer Service department.
Education
Psychology
Miami Dade College
Miami, FLDiploma - Gender Studies
Miramar High School
Miramar, FL06.2011
Skills
- Teamwork and Collaboration
- Quick Learner
- Problem-Solving
- Dependable and Responsible
- Phone and Email Etiquette
- Safety Protocols
- Recordkeeping skills
- Deadline Management
Languages
Creole
Timeline
Remote Order Processing Specialist
Bullet Line
05.2018 - Current
Internal Operations Team Lead
Lavish Beauty Services
01.2014 - 09.2018
Customer Service Retention Specialist
Interactive Response Technology
02.2012 - 12.2013
Adoption Counselor
Humane Society of Broward County
02.2012 - 12.2012
Lead Customer Service Representative
AMC Aventura 24
08.2009 - 12.2011
Psychology
Miami Dade College
Diploma - Gender Studies
Miramar High School
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