Christina Azor
Miami,FL
Summary
Pursing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
15
15
years of professional experience
Work History
Remote Order Processing Specialist
Bullet Line
05.2018 - Current
- Assisted customers with product and service selections.
- Contributed to teams monthly goals by efficiently handling a high volume of order requests daily.
- Generated invoices and shipping labels to properly bill and ship customer orders.
- Adhered to legal regulations to run compliant operations.
- Processed and handled customer complaints, answering questions, and providing alternative solutions.
Internal Operations Team Lead
Lavish Beauty Services
01.2014 - 09.2018
- Handled confidential information with utmost discretion while managing sensitive documents related to personnel matters or company strategy.
- Provided exceptional customer support by addressing inquiries promptly, resolving issues efficiently, and maintaining clear communication channels both internally and externally.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Customer Service Retention Specialist
Interactive Response Technology
02.2012 - 12.2013
- Worked closely with sales teams to identify upselling opportunities that aligned with individual customer needs.
- Enhanced customer retention by addressing concerns and resolving issues in a timely manner.
- Assisted in training new employees on company policies, procedures, and best practices for customer retention efforts.
- Developed strong relationships with clients, fostering long-term loyalty and repeat business.
- Improved overall customer satisfaction through active listening, empathy, and providing
- Managed high call volumes while maintaining a professional demeanor and effectively solving problems.
- Adhered to appropriate legal scripting when required.
- Investigated and resolved customer inquiries and complaints quickly.
Adoption Counselor
Humane Society of Broward County
02.2012 - 12.2012
- Managed caseloads efficiently by regularly updating progress notes, documentation, and reports in a timely manner.
- Enhanced the adoption process by conducting thorough interviews and assessments of potential adoptive families.
- Evaluated adoption agency policies and procedures on a regular basis to ensure high standards of practice were maintained consistently.
Lead Customer Service Representative
AMC Aventura 24
08.2009 - 12.2011
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Coordinated the implementation of company-wide policies affecting the Customer Service department.
Education
Psychology
Miami Dade College
Miami, FLDiploma - Gender Studies
Miramar High School
Miramar, FL06.2011
Skills
- Teamwork and Collaboration
- Quick Learner
- Problem-Solving
- Dependable and Responsible
- Phone and Email Etiquette
- Safety Protocols
- Recordkeeping skills
- Deadline Management
Languages
Creole
Timeline
Remote Order Processing Specialist
Bullet Line
05.2018 - Current
Internal Operations Team Lead
Lavish Beauty Services
01.2014 - 09.2018
Customer Service Retention Specialist
Interactive Response Technology
02.2012 - 12.2013
Adoption Counselor
Humane Society of Broward County
02.2012 - 12.2012
Lead Customer Service Representative
AMC Aventura 24
08.2009 - 12.2011
Psychology
Miami Dade College
Diploma - Gender Studies
Miramar High School
Similar Profiles
Daysi De La Caridad Rodriguez AlvarezDaysi De La Caridad Rodriguez Alvarez
Packing Handler at Bullet LinePacking Handler at Bullet Line
Odayma MartinezOdayma Martinez
Production Worker at Bullet LineProduction Worker at Bullet Line
Steven AlbinSteven Albin
Lead Machinist at Bullet CentralLead Machinist at Bullet Central
Azanny MartinezAzanny Martinez
Registered Nurse, Emergency Department at Baptist Health Hospital South FloridaRegistered Nurse, Emergency Department at Baptist Health Hospital South Florida
WISLANDE AlcideWISLANDE Alcide
Women's Department Floor Manager at Marshall'sWomen's Department Floor Manager at Marshall's