Christina Babaya
Minneapolis,MN
Summary
Associate Technical Consultant with history in the information technology and services industry. Excellent knowledge of AEM Author, QA Analyst and Scrum Master.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Minnesota State Lottery
06.2023 - Current
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Organized data information into database system to provide accurate reports to retailers, Lottery Sales Representatives and players.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Managed customers at Validation Window, processed lottery game returns at Warehouse, managed player mail coming in and keeping up with daily inventory tasks.
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
Educational Support Professional
District 287
11.2022 - Current
- Stepped into non-classroom environments such as libraries to help staff manage demand.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Helped teachers manage bus loading and unloading.
- Prepared reports and maintained administrative records.
- Maintained and operated classroom equipment to maximize use and lifespan.
- Enforced rules and instructions to maintain discipline.
- Collaborated with team members to achieve target results.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Adhered to social distancing protocols and wore mask or face shield.
Associate Technical Consultant
Perficient
06.2021 - 08.2022
- Identified and fixed issues with Foundry deployments.
- Developed flowcharts and diagrams to describe and layout logical operational steps for Scrum in Foundry.
- Worked in Agile/Scrum environment. Managed about 2 user stories during sprints.
- Written manual test cases.
- Gained skills such as communication, improvement with coding, and being able to articulate to Foundry about blockers.
- Improving skills in Salesforce Administrator Credentials.
- Resolved product issue through consumer testing using Jira.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Provided on-call support for critical issues related to Outlook migration.
- Documented support interactions for future reference.
- Monitored systems in operation and quickly troubleshot errors.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Personal Care Assistant
Customcare Home Health Care LLC
01.2021 - 03.2021
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Organized data information into database system to provide accurate reports to retailers, Lottery Sales Representatives and players.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Managed customers at Validation Window, processed lottery game returns at Warehouse, managed player mail coming in and keeping up with daily inventory tasks.
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
Education
Some College (No Degree) - Computer Science
Southwest Minnesota State University
Marshall, MNSoftware Engineer
HackBright Academy
Online06.2021
High School Diploma -
Elk River Senior High School
Elk River, MN06.2020
Skills
- Languages: Python, HTML, CSS, ReactJs
- Database & Industry Tools: Git, GitHub, Command Line
- Tools/Software: VsCode, AEM
Certification
- Software Engineering Fellowship – Accelerated, 14-week, software engineering program. Hackbright Academy ; Mar 2021 - Jun 2021
- Learn JIRA with real-world examples (+Confluence bonus) - Udemy
- Devtools Pro: The Basics of Chrome Developer Tools - Udemy
- Top 150+ QA Automation Interview Questions & Resume Tips - Udemy
Timeline
Customer Support Specialist
Minnesota State Lottery
06.2023 - Current
Educational Support Professional
District 287
11.2022 - Current
Associate Technical Consultant
Perficient
06.2021 - 08.2022
Personal Care Assistant
Customcare Home Health Care LLC
01.2021 - 03.2021
- Software Engineering Fellowship – Accelerated, 14-week, software engineering program. Hackbright Academy ; Mar 2021 - Jun 2021
- Learn JIRA with real-world examples (+Confluence bonus) - Udemy
- Devtools Pro: The Basics of Chrome Developer Tools - Udemy
- Top 150+ QA Automation Interview Questions & Resume Tips - Udemy
Some College (No Degree) - Computer Science
Southwest Minnesota State University
Software Engineer
HackBright Academy
High School Diploma -
Elk River Senior High School
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