Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Richey

Anderson,SC

Summary

Customer Service Manager experienced with all facets of the hiring, training, coaching and development processes of Call Center Representatives.

Overview

22
22
years of professional experience

Work History

Shipping

Walgreens Distribution
Williamston, South Carolina
01.2015 - Current


    • Picked products for specific routes according to pick sheets.


    • Moved freight, stock and other materials to and from storage and production areas and loading docks.
    • Cleaned and maintained the warehouse in compliance with OSHA safety standards.
    • Stocked, staged and transported goods.
    • Unloaded cargo from truck with hand trucks and pallet jacks.
    • Swept floors and stored equipment at the end of each shift.
  • Loaded and unloaded ship cargo.

Sales Person

Cross Country Home Services
Anderson, South Carolina
01.2014 - 01.2015
  • Set up new accounts, established customer credit, and set up payment methods.
  • Answered customers' questions regarding products, prices and availability.
  • Emphasized product features based on analysis of customers' needs.
  • Wrote sales contracts for orders obtained and submitted orders for processing.

Warranty Administrator

Human Technologies TTI
Anderson, South Carolina
01.2012 - 01.2013
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Described product to customers and accurately explained details and care of merchandise.
  • Answered an average of 350 calls per day by addressing customer inquiries, solving problems and providing new product information.

Customer Service Representative

Electrolux
Anderson, South Carolina
01.2010 - 01.2012
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Answered a constant flow of customer calls with up to 400 calls in queue.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Dispatcher

Master Advance Tech
Piedmont, South Carolina
01.2006 - 01.2009
  • Answered an average of 350 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Described product to customers and accurately explained details and care of merchandise.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Oversaw call center employees to ensure customer satisfaction goals were consistently met.
  • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.

Dispatch Supervisor

Digital Satellite Services
Alpharetta, Ga
02.2003 - 02.2006
  • Offered product samples, answered questions and helped customers find items.
  • Recorded each delivery using the proper paperwork before leaving the warehouse.
  • Completed on-time deliveries by choosing the best and most efficient routes.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Managed high call volume with tact and professionalism.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Effectively managed a high-volume of inbound and outbound customer calls.

Education

High School Diploma - undefined

Westside High School
Anderson, SC
2000

Skills

  • Highly trained administrative professional with demonstrated abilities to perform in leadership roles; supporting top executives Detail oriented personality along with training and interpersonal skills help improve organizational efficiency throughout daily operation
  • KEY QUALIFICATIONS
  • Communications experience
  • Computer and computing skills
  • Sales associate experience
  • Make and receive sales calls
  • Inventory and budgeting experience
  • Shipping and receiving professional

    As400

    ​

  • OSHA standards
  • PowerPoint knowledge
  • Microsoft Office proficiency

Timeline

Shipping

Walgreens Distribution
01.2015 - Current

Sales Person

Cross Country Home Services
01.2014 - 01.2015

Warranty Administrator

Human Technologies TTI
01.2012 - 01.2013

Customer Service Representative

Electrolux
01.2010 - 01.2012

Dispatcher

Master Advance Tech
01.2006 - 01.2009

Dispatch Supervisor

Digital Satellite Services
02.2003 - 02.2006

High School Diploma - undefined

Westside High School

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Christina Richey