CHRISTINA BAGUIDY
Monsey,NY
Summary
Self-motivated, brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
25
25
years of professional experience
Work History
Tasc Coordinator
Lehman College-CUNY
The Bronx, NY
02.2011 - Current
- Managed small and large groups of students for classroom and off-site instruction.
- Used positive reinforcement and provided clear feedback to help students succeed.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Identified issues, analyzed information and provided solutions to problems.
- Exceeded goals through effective task prioritization and great work ethic.
- Improved operations through consistent hard work and dedication.
- Secure test in Lock box and transport in lock room.
Vendor Coordinator
Home Depot, M.E.T
New Rochelle, NY
01.2011 - 08.2018
- Set up displays and signage to attract customers and boost sales for Dewalt, , Makita, Husky, Milwaukee, Bosch, Rigid.
- Answered questions and assisted customers with item selection and location.
- Stayed current on product specs and prices and accurately updated display product literature.
- Communicated with store employees to maintain conditions and appearance of retail area.
- Maintained Organized, presentable merchandise to drive continuous sales.
- Implemented up-selling strategies for recommending accessories and complimentary purchases.
Customer Service Representative
Home Depot
Yonkers, NY
10.2007 - 12.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Communicated professionally with colleagues, freelancers and clients.
- Cross-trained and provided back up for customer service managers.
Sales Associate
Home Depot
Yonkers, NY
04.2005 - 10.2007
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
Education
IT - Scrum Master
International Scrum Institute
Online12.2021
High School Diploma -
CSLB
Bourdon, Haiti06.2001
Skills
- Coaching and Mentoring
- Team Building
- Motivational Leadership
- Decision Making
- Complex Problem Solving
- Friendly and Relatable
- Honesty and Integrity
- Verbal and Written Communication
- Customer Service Management
- Microsoft Office
- Goal Setting
- Attention to Detail
- Confidence and Drive
Timeline
Tasc Coordinator
Lehman College-CUNY
02.2011 - Current
Vendor Coordinator
Home Depot, M.E.T
01.2011 - 08.2018
Customer Service Representative
Home Depot
10.2007 - 12.2011
Sales Associate
Home Depot
04.2005 - 10.2007
IT - Scrum Master
International Scrum Institute
High School Diploma -
CSLB
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