Christina Hidalgo
Santa Maria,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Enjoys to engage with the community at various events.
Overview
23
23
years of professional experience
Work History
Lead Caterer
Popolo Catering
San Luis Obispo, CA
09.2023 - Current
- Organized and oversaw banquet setup, service, breakdown, and storage of equipment.
- Interacted with guests on a regular basis to ensure satisfaction with meals served at catered functions.
- Maintained cleanliness of the buffet area, including setting up and breaking down the buffet table.
- Greeted guests as they arrived for events, provided them with information about menu items, and answered any questions they had.
- Ensured that all dietary restrictions were met by providing vegan, vegetarian, gluten-free, dairy-free options at each event.
- Assisted other servers in carrying trays of food from kitchen to dining area.
- Set up tables with appropriate linens and silverware prior to each event.
- Provided excellent customer service throughout the duration of an event.
- Restocked supplies such as beverages, condiments, plates or glasses when necessary.
- Collaborated with other staff members on duties assigned for each catered event.
- Communicated effectively with co-workers to ensure smooth operation during events.
- Performed pre-event setup activities such as arranging chairs or tables in designated areas.
- Worked multi-course dinners with pre-plated foods.
- Wrapped silverware efficiently and organized napkins for event guests.
- Prepared and served food items to guests in a timely manner.
Financial Services Officer
Pacific Western Bank
Santa Maria, CA
08.2018 - Current
- Provided customer service to bank clients, answering inquiries and resolving complaints.
- Analyzed customer's financial information to determine the best banking products for them.
- Verified customer identity using government-issued identification documents.
- Investigated fraudulent activities by analyzing account transactions and identifying suspicious patterns.
- Assisted with onboarding new employees by training them on banking procedures.
- Helped customers understand and use mobile applications and online banking.
- Completed daily cash balancing and operated ATMs.
- Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
Personal Banker
Rabobank
Santa Maria, CA
12.2017 - 07.2018
- Conducted account openings and closings for clients.
- Provided customer service to clients, including answering questions and resolving issues.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Researched customer inquiries and reported findings in a timely manner.
- Responded promptly to customer emails, phone calls and requests for information.
- Cross-sold banking products such as credit cards, loans and investments.
- Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Maintained accurate records of all transactions conducted throughout the day.
- Analyzed financial documents provided by customers to determine their needs.
- Advised customers on various financial products available from the bank.
- Processed loan applications according to established guidelines.
- Recognized opportunities for cross-selling additional banking products or services.
- Monitored changes in laws related to banking policies and procedures.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
Merchant Senior Teller
Bank of America
Santa Maria, CA
01.2007 - 05.2017
- Experience in customer service, sales, cash handling, coach other team members.
- Process QBDs for business customers.
- Make sure customers are on the right product, and if necessary, refer them to the relationship banker.
- Translate to Spanish for team members who don't speak the language.
- Make sure customer information is protected.
Relationship Banker
Bank of America
Santa Maria, CA
01.2003 - 05.2007
- Provided customers with financial advice and assistance in setting up accounts.
- Built long-term relationships with customers by providing personalized service and support.
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
- Researched customer inquiries regarding account balances, transactions, fees, interest rates.
- Processed customer requests for withdrawals or transfers from existing accounts.
- Educated clients about various banking products available at the institution.
- Identified financial needs of customers and presented appropriate product and service options.
- Resolved discrepancies concerning customers' accounts, improving client satisfaction.
- Educated customers on options for managing financial transactions by leveraging technology, tools and resources.
- Promoted financial products with targeted direct mailings, in-branch selling, and outbound calls.
- Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
- Developed and executed strategies to achieve and exceed sales targets for banking products and services.
Part Time Teller
Bank of America
Santa Maria, CA
01.2002 - 01.2003
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Cross-sold additional bank products when applicable to meet customer needs.
- Explained the features of various banking products available to customers.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Followed up on requests from customers in a timely manner.
- Continuously updated knowledge about banking products, services, policies and regulations.
Education
Associate of Science - Business Administration
Allan Hancock College
Santa Maria, CA05-2007
Skills
- Attention to Detail
- Fraud prevention
- Account Maintenance
- Banking Policies and Procedures
- Regulatory Compliance
- Transaction Processing
- Customer Service
- Cash Handling
- Relationship building and management
- Community engagement
- Relationship and Community Building
- Bilingual
- Notary Public
Timeline
Lead Caterer
Popolo Catering
09.2023 - Current
Financial Services Officer
Pacific Western Bank
08.2018 - Current
Personal Banker
Rabobank
12.2017 - 07.2018
Merchant Senior Teller
Bank of America
01.2007 - 05.2017
Relationship Banker
Bank of America
01.2003 - 05.2007
Part Time Teller
Bank of America
01.2002 - 01.2003
Associate of Science - Business Administration
Allan Hancock College
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