Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Christina Baker

North Chili,NY

Summary

Dedicated employee with strong work ethic, customer service, multitasking and time management abilities.

I had some time off work due to taking care of my children. I have 7 years of pharmacy technician, and recently 2 years of customer service. Due to a move for my husband's job, I'm looking for job I can work on while my children work on their homeschool.

Overview

22
22
years of professional experience

Work History

Customer Service Associate

AAFES Exchange
Joint Base Lewis McChord, WA
12.2021 - 02.2024
  • Greeting customers and helping them with their needs.
  • Check customers out at register.
  • Assist customers at self-checkout.
  • Help customers apply for military credit card.
  • Help stock inventory.
  • Prepare roller grill foods, sandwiches, and coffee.
  • Keep the food going during busy times.
  • Keeping the area cleaned.
  • Prep the area for the next shift.

Pharmacy Technician

Walmart
Aurora, IN
12.2001 - 05.2009
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Assisted pharmacists in compounding sterile products according to state regulations.
  • Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
  • Verified accuracy of medication labels before they were dispensed to customers.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
  • Restocked shelves with new supplies of medications as needed.
  • Organized work areas so that everything was easily accessible when needed.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Answered telephones to respond to questions or requests.
  • Entered prescription information into computer databases.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Troubleshoot any insurance issues.

Education

High School Diploma -

South Dearborn High School
Aurora, IN
05-2001

Skills

  • Regulatory Compliance
  • Inbound and Outbound Calling
  • Team Collaboration
  • Point of sale systems
  • Customer Service
  • Product Knowledge
  • Quality Assurance
  • FDA Drug Safety Guidelines
  • Workflow Optimization
  • Order Verification
  • Labeling prescriptions
  • Supporting pharmacy operations
  • Problem-solving skills
  • HIPAA

Affiliations

  • I enjoy reading.
  • Love to go hiking.
  • Painting..

References

References available upon request.

Timeline

Customer Service Associate

AAFES Exchange
12.2021 - 02.2024

Pharmacy Technician

Walmart
12.2001 - 05.2009

High School Diploma -

South Dearborn High School
Christina Baker