Kimberly Mole
Murfreesboro,TN
Summary
High-energy Front Office Manager brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization.
Overview
22
22
years of professional experience
Work History
Medical Support Assistant
Department of Veterans Affairs
Murfreesboro, TN
08.2023 - Current
- 40 Hours/Week, $45,847/Year
- Skilled in operating computerized systems to accurately enter, modify, and retrieve sensitive data within electronic medical records, scheduling systems, and reporting tools, ensuring compliance with data privacy and security standards.
- Advanced knowledge of medical terminology related to diagnoses and procedures, enabling clear communication of clinical staff instructions to patients.
- Experienced in scheduling appointments in a clinical setting, ensuring accuracy and adherence to patient care protocols.
- Proven the ability to work independently in performing a wide range of patient support tasks, ensuring efficient and effective completion of duties.
- Strong ability to communicate effectively and professionally with internal and external patients in person, electronically, and by telephone.
- Skilled in customer service with the ability to identify customer concerns and refer to the appropriate staff, ensuring timely and satisfactory resolution.
Front Office Manager
Express Employment Professionals
Murfreesboro, TN
06.2019 - 08.2023
- 40 Hours/Week, $51,000/Year.
- Schedule, cancel and re-schedule appointments and or interviews.
- Update changes to schedules in central scheduling system. Entering no-show information.
- Confirm appointments.
- Answers phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Conducts transactions, confirming associates information and processing according to standard protocol.
- Monitor office inventory to maintain supply levels and ordered necessary supplies.
- Recruit, train and develop administrative team to support corporate growth and objectives.
- Create and optimize employee schedules for shift coverage.
- Manage payroll and time and attendance systems.
- Accurately process data, validation and transmission for weekly, semi-monthly and sales payroll.
- Updates office calendars with new appointments and accommodated last-minute schedule changes.
- Maintains security or confidentiality of records or computer access.
- Verifies accounts and completeness of information on paper or computer documents or records.
- Summaries and transcribes staff meetings.
- Research price difference between charge accounts.
- Enter data into the computer or word processor to create, edit, print, retrieve files. Process incoming forms, records or other documents.
- Reviews correspondence and communications and determines which require attention.
Front Office Coordinator
Express Employment Professionals
Murfreesboro, TN
05.2015 - 06.2019
- 40 Hours/Week, $48,000/Year.
- Responded to messages and emails to the office and transferred correspondence.
- Maintained general office organization and cleanliness.
- Transmitted information or documents to customers, using computer, mail or facsimile machine.
- Performed administrative support tasks, completing duties within required timeframes.
- Scheduled, cancelled, re-scheduled appointments and or interviews.
- Answered telephones and directed calls to appropriate staff members. Made phone calls and sent emails to establish leads.
- Called no shows and cancellations to reschedule.
- Managed payroll and time and attendance systems.
- Accurately processed data, validation and transmission for weekly, semi-monthly and sales payroll.
- Recruited, interviewed and selected employees to fill vacant roles.
- Issued work schedules, duty assignments and deadlines to staff.
- Copied and faxed important information for client records.
- Updated office calendars with new appointments and accommodated last-minute schedule changes.
- Maintained security or confidentiality of records or computer access.
- Verified accounts and completeness of information on paper or computer documents or records. Maintains security or confidentiality of records.
- Summarized and transcribes staff meetings.
- Researched price difference between charge accounts.
- Entered data into the computer or word processor to create, edit, print, retrieve files. Process incoming forms, records or other documents.
- Reviewed correspondence and communications and determines which require attention.
Pick / Packer Associate
Amazon
Murfreesboro, TN
07.2013 - 02.2015
- 55 Hours/Week, $42,000/Year.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
Educational Assistant
Rutherford County Board of Education
Murfreesboro, TN
09.2006 - 05.2013
- 38 Hours/Week, $38,000/Year.
- Helped students master learning concepts through one-on-one and small group.
- Assisted teachers with lesson preparation and curriculum implementation.
- Monitored students in class, hallways and cafeteria to enforce school rules.
- Conducted special assessments and tutoring sessions.
- Distributed and collected tests and homework to prepare for grading.
- Graded assignments and tests and documented results.
- Tutored and assisted children individually and in small groups.
Server, Trainer and Shift Leader
Cracker Barrel Old Country Store Inc
Murfreesboro, TN
10.2002 - 09.2006
- 45 Hours/Week, $35,000/Year.
- Provided exceptional service to high volume of daily customers.
- Checked orders for quality and completeness.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Displayed enthusiasm and knowledge about restaurant's menu.
- Trained new employees on restaurant procedures.
Education
Certificate - Medical Terminology
Tennessee College of Applied Technology
Murfreesboro, TN03.2014
High School Diploma -
Sonora High School
La Habra, CA06.1990
Fullerton College
Fullerton, CASkills
- Friendly, Positive Attitude
- Great Work Ethic
- Administrative Skills
- Reliable & Trustworthy
- People Skills
- Organizational Skills
- Team Management
- Computer Skills
- Scheduling and Coordinating
- Recordkeeping and Documentation
Timeline
Medical Support Assistant
Department of Veterans Affairs
08.2023 - Current
Front Office Manager
Express Employment Professionals
06.2019 - 08.2023
Front Office Coordinator
Express Employment Professionals
05.2015 - 06.2019
Pick / Packer Associate
Amazon
07.2013 - 02.2015
Educational Assistant
Rutherford County Board of Education
09.2006 - 05.2013
Server, Trainer and Shift Leader
Cracker Barrel Old Country Store Inc
10.2002 - 09.2006
Certificate - Medical Terminology
Tennessee College of Applied Technology
High School Diploma -
Sonora High School
Fullerton College
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