CHRISTINA BARABY
Acton,MA
Summary
Self-starter who is a dedicated professional with demonstrated success in Customer Service, Sales and Privatized Military Housing Strong attention to detail. Complete tasks in a timely manner. Monitor delinquency, assist with rental payment portal, and enforce the collection policy. Perform all aspects of leasing. Attentive to customer needs. Effective communication and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Resident Service Specialist (Hanscom AFB)
Hanscom Family Housing – Hunt Military Communities
06.2022 - 07.2023
- Responsible for all tasks in line with Leasing in Military Housing (Privatized)
- Lease Preparation and signing, upload and verify all documentation, and lease renewals
- Respond to resident issues and complaints in a timely manner
- Promote positive resident relations with exceptional customer service
- Manage resident correspondence
- Comprehensive understanding of Military Housing guidelines
- Ensures fair housing standards are followed
- Research and answer questions related to accounts/billing, including resident’s ledger
- Outreach to residents regarding delinquency
- Perform administrative functions (to include processing reports, data entry, general correspondence and resident files)
- Handle telephone inquiries, internet correspondence (including Outlook email) and walk-in traffic
- Attend training, workshops, and meetings as position requires
- Adheres to company policies and procedures
- Responsible for warm call follow up and resident touch
- Enforce violations per company policy
Junior Investor
Supreme Home Management Solutions LLC.
06.2020 - 02.2022
- Researched potential investment properties to wholesale to investors
- Provided investors with information that included a market analysis
- Supported sales efforts and negotiated real estate transactions successfully performed selling techniques
- Analyzed demographics and taxes
- Identified properties that would not accumulate profit
- Knowledge of legal regulations
- Strong networking, written and communication skills
Inside Sales Representative
Thread Heads Custom Embroidery
06.2015 - 03.2020
- Assisted and developed business prospects while maintaining current clientele
- Made cold calls to businesses to set up in person appointments with the owner
- Worked closely with the owner to ensure orders were processed correctly and efficiently
- Received inbound calls and handled accordingly
- Distributed Marketing materials and catalogs
- Follow up with existing customers
- Order entry
Customer Service Representative
The Potpouri Group
11.2014 - 05.2015
- Responsible for inbound customer service and sales
- Knowledge of 17 different catalogs and products
- Responsible for maximizing inbound sales opportunities
- Demonstrated a comprehensive understanding of the company products
- Assisted customers over the phone by addressing their concerns
- Ability to up-sell customers into VIP programs offered
- Worked well independently and as a team
Personal Care Assistant
03.2011 - 11.2014
- Knowledge of support systems, treatment, intervention and safety of clients
- Avid contact with community service agencies
- Ability to understand required forms, complete and return in a timely manner
- Committed to designated treatment plan and required meetings
- Scheduled meetings and maintained records
- Provided all necessary support
- Transported to and from all medical appointments
- Implemented treatment plan
Junior Loan Officer
Merrimack Mortgage
02.2009 - 02.2011
- Trained under loan officer to evaluate, authorize, and recommend approval for loan application
- Knowledge of reverse mortgage
- Ability to sell loan products
- Performed outbound sales calls to generate leads
- Gathered preliminary information for the Loan Officer
Admin. & Marketing Asst ./Overflow CSR
Industrial Labeling Systems
05.2008 - 01.2009
- Took directives from owner, management and was versatile in my position
- Answered phones and distributed them to the appropriate department
- Tracked purchase orders
- Planning and preparation for trade shows
- Managed tech support schedule
- Organized mail and filing
- Prepared marketing materials
- Tracked shipments
Inside Sales Rep /CSR
Media News Group Inc.
02.2005 - 08.2007
- Assisted and prepared Classified Advertising for 11 Newspapers
- Inbound call center, managed email and in office sales
- Prepared and designed ads
- Strong ability to upsell advertising packages
- Addressed billing questions and distributed payments
- Resolved complaints
Inside Sales Rep
Signature Mortgage Consultants
01.2004 - 12.2004
- Knowledge of loan programs and rates
- Made outbound sales calls to generate new leads
- Designed debt consolidation and refinance plan for Loan Officers
- Ability to meet sales quotas and revenue goals made
Customer Service Specialist
BlackTree Technical Group at Markforged
- Provide support and assistance to customers on their order status (changes, pre/post shipment and tracking)
- Check data accuracy on all order shipping and logistics
- Contact partners to obtain missing information
- Serve as a primary liaison with the operations team to ensure timely deliveries
- Handle shipping inquiries
- Submit invoice requests and tax exemption requests to the finance team
- Payment and term credit status updates
- Technical support with account Issues and directing to the appropriate team to resolve the issue
- Direct manual purchase order requests to sales rep and partners
- Guide customers/partners on the shop site to locate an item or part number
- Resolve missing items on orders with SEW requests and incorrect Items with RMA’s
- Assist with partner portal cancellations or updated information
- Inquire with sales operations regarding deal registration expirations and extensions
- Provide miscellaneous documentation requested
- Communications between sales, partners, customers and finance team daily
Education
Fitness Certification -
Middlesex Community College
01.2003
High School -
Andover High School
01.2001
Jr. Loan Officer -
Washington Mortgage
Jr. Loan Officer -
Direct Finance
Jr. Loan Officer -
Merrimack Mortgage
Real Estate Licensing Training -
Cameron Real Estate
Skills
- Client Retention Strategies
- Data Entry
- Consultative Sales
- Scheduling
- Call Management
- Account updating
Systemsandprograms
- Yardi
- Microsoft Office-Word-Excel
- Salesforce
- ACT
- Dynamics
- Geac
- PPI
- Calyx
- Various fax/printers/scanners/copiers
- E-Readers
- Operating Systems: Windows and IOS
References
Available upon request
References
References available upon request.
Timeline
Resident Service Specialist (Hanscom AFB)
Hanscom Family Housing – Hunt Military Communities
06.2022 - 07.2023
Junior Investor
Supreme Home Management Solutions LLC.
06.2020 - 02.2022
Inside Sales Representative
Thread Heads Custom Embroidery
06.2015 - 03.2020
Customer Service Representative
The Potpouri Group
11.2014 - 05.2015
Personal Care Assistant
03.2011 - 11.2014
Junior Loan Officer
Merrimack Mortgage
02.2009 - 02.2011
Admin. & Marketing Asst ./Overflow CSR
Industrial Labeling Systems
05.2008 - 01.2009
Inside Sales Rep /CSR
Media News Group Inc.
02.2005 - 08.2007
Inside Sales Rep
Signature Mortgage Consultants
01.2004 - 12.2004
Customer Service Specialist
BlackTree Technical Group at Markforged
Fitness Certification -
Middlesex Community College
High School -
Andover High School
Jr. Loan Officer -
Washington Mortgage
Jr. Loan Officer -
Direct Finance
Jr. Loan Officer -
Merrimack Mortgage
Real Estate Licensing Training -
Cameron Real Estate
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