Christina Barajas
Turlock,CA
Summary
Professional administrative support specialist with robust experience in healthcare settings, ready to contribute effectively to unit operations. Known for strong organizational skills, effective communication, and ability to adapt to changing needs. Proven ability to collaborate with team members and achieve desired outcomes. Skilled in administrative support, scheduling, and providing exceptional customer service. Reliable and focused on delivering consistent results. Excellent communications skill, positive and an upbeat personality.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Orthopedics Unit Clerk & Patient Access Rep II
Sutter Memorial Medical Center
06.2019 - Current
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Answered multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
- Arranged discharges and patient transportations.
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Achieved high levels of accuracy in patient data entry, minimizing errors and enhancing record reliability.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Liaised between patients and medical staff, facilitating effective communication of needs, preferences, and treatment plans.
- Assisted patients in understanding individual rights and responsibilities in regard to care, coverage, and payment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Treatment Coordinator & Administrative Assistant
River Oaks Dental, Phil Chen D.D.S
04.2004 - 07.2022
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with timely access to patient information, facilitating optimal treatment decisions.
- Managed the secure transfer of medical records between facilities, ensuring proper adherence to privacy regulations and patient confidentiality guidelines.
- Improved patient billing accuracy by streamlining dental coding procedures and maintaining up-to-date knowledge of industry standards.
- Assisted in the development of financial policies for the practice, contributing to a more organized and consistent approach towards billing management.
- Streamlined pre-authorization processes for complex dental procedures, ensuring timely insurance approvals and minimizing treatment delays.
- Strengthened relationships with insurance companies through proactive communication, resulting in expedited claims processing and increased reimbursements.
- Handled account payments and provided information regarding outstanding balances.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
Some College (No Degree) -
Modesto Junior College
Modesto, CAHealthcare Administration - Healthcare
Galen College
Modesto, CA2005
Skills
- Bilingual Spanish/ certified translator
- Leadership Training
- Multi-line phone system
- Appointment scheduling
- Medical terminology
- Medical records
- Electronic charting
- Patient scheduling
- Strong organization
- Healthcare software
- Admitting/ Discharges
- EPIC / EHR software
- PPO/HMO/Government Ins
- HIPAA compliance
- RDA# 63675
- EKG/Monitor Tech Certificate
- CPR/BLS Certificate
- Secretary
Certification
- OSHA Certified
- Microsoft Office Specialist (MOS)
- CPR/BLS Certification - American Heart Association or American Red Cross.
- EKG Certified
- Leadership Certificate
Languages
Spanish
Native or Bilingual
Timeline
Orthopedics Unit Clerk & Patient Access Rep II
Sutter Memorial Medical Center
06.2019 - Current
Treatment Coordinator & Administrative Assistant
River Oaks Dental, Phil Chen D.D.S
04.2004 - 07.2022
- OSHA Certified
- Microsoft Office Specialist (MOS)
- CPR/BLS Certification - American Heart Association or American Red Cross.
- EKG Certified
- Leadership Certificate
Some College (No Degree) -
Modesto Junior College
Healthcare Administration - Healthcare
Galen College
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