Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Christina Barbarin

San Antonio,TX

Summary

Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals, I have efficiently handled large volumes of customer documentation, ensuring accuracy and timely processing. My exceptional ability to juggle multiple tasks simultaneously, such as addressing customer inquiries, processing transactions, and updating records, demonstrates my multitasking skills. Consistently recognized for dependability and punctuality, I am frequently entrusted with critical tasks and responsibilities, such as managing end-of-day reports and handling sensitive customer information, due to my proven track record of reliability and trustworthiness. Great at multitasking and having a growth mindset.

Overview

11
11
years of professional experience

Work History

Guest Specialist/Supervisor/Front Desk Agent

Courtyard by Marriott
06.2024 - Current


  • Provided information about hotel accommodations and services and answered questions with knowledgeable responses.
  • process paperwork, payments with authorization forms, process vouchers, verify forms, assign projects to housekeepers and maintenance, multi task checking in guest, answering phone calls, and book reservations.
  • process flight attendant paperwork.
  • run shuttle for transportation.
  • Boosted customer satisfaction ratings by efficiently handling guest complaints and resolving issues.
  • cash handling, verifying drawers and sign out fellow employees after verification of large money drops.
  • Implemented loyalty program initiatives that encouraged repeat business from satisfied guests.
  • Managed reservations accurately, minimizing errors in overbooking or misplaced bookings.

Supervisor

The Westin Hotel
07.2023 - 09.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions..
  • holding regular meetings and encouraging open dialogue among all members.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational data.

Head Housekeeping Supervisor

Hilton Gardens Inn
05.2022 - 08.2022
  • Assisted in budget preparation for the housekeeping department, managing expenses efficiently without compromising service quality.
  • Conducted regular staff meetings to address concerns, share feedback, and foster teamwork among housekeeping employees.
  • Reduced guest complaints by conducting regular room inspections and addressing issues promptly.
  • Coordinated schedules and managed workload to meet or exceed hotel occupancy demands.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Communicated repair needs to maintenance staff.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Worked with front desk to respond promptly to all guest requests.
  • Completed schedules, shift reports, and other business documentation.

Housekeeping Room Attendant

La Cantera Resport and Spa
02.2017 - 06.2017
  • Participated in regular performance reviews with supervisors, seeking feedback for continuous improvement in job performance quality and efficiency levels..
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.

Guest Service Representative

Morongo Casino and Resort
04.2014 - 02.2015
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Increased repeat business with exceptional customer service and personalized attention.
  • Collaborated closely with other departments to meet guest needs and provide best possible experience.
  • Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.

Education

Associate of Arts - Business Administration

San Antonio College
San Antonio, TX
05-2025

GED -

G.E.D.com
San Antonio, TX
06-2023

Skills

  • shift supervisor
  • Computer skills
  • Verbal and written communication
  • Detail-oriented
  • Flexible schedule
  • Documentation and reporting
  • Payment processing
  • Information protection
  • Shift change management
  • Basic accounting
  • Loyalty promotion
  • Reliability

Languages

Spanish
Native or Bilingual

Timeline

Guest Specialist/Supervisor/Front Desk Agent

Courtyard by Marriott
06.2024 - Current

Supervisor

The Westin Hotel
07.2023 - 09.2023

Head Housekeeping Supervisor

Hilton Gardens Inn
05.2022 - 08.2022

Housekeeping Room Attendant

La Cantera Resport and Spa
02.2017 - 06.2017

Guest Service Representative

Morongo Casino and Resort
04.2014 - 02.2015

Associate of Arts - Business Administration

San Antonio College

GED -

G.E.D.com
Christina Barbarin