Christina Barksdale
Hawthorne,CA
Summary
To obtain a position that will enable me to use my strong organizational and administrative skills. In a position where there is a need for a variety of office management tasks, including computer knowledge, business intelligence and database program use. Customer service skills include: Typing (55 wpm) Technical Support Quality Assurance Leadership and management capacity Organizational Interpersonal communication Microsoft Office (Word, Outlook, Excel, PowerPoint, Publisher) Call Queue maintenance Schedule adherence Portfolio management Computer Literacy Order/Data Entry Live Chat Email Correspondence Social Media Authorized to work in the US for any employer
Overview
17
17
years of professional experience
1
1
Certification
Work History
Auto Policy Management Specialist
Automobile Club of Southern California
Los Angeles, CA
10.2021 - Current
- Provides service to clients' changing insurance needs by managing auto insurance policies
- Explains various insurance policies and products to potential and existing clients; guides clients in selecting coverage to best meet their needs
- Suggests modifications and updates to clients existing insurance policies
- Taking responsibility for risk management strategies; handling policy renewals, tracking claims; calculating dividends and creating payment methods; Preparing and presenting detailed reports on the progress on initiatives to management; tracking insurance claims to ensure client and company satisfaction; Prospecting skills, Motivation for sales, Product knowledge, Organizational skills, Attention to detail, Strong communication skills
Member Service/Quality Assurance Representative
CareMore
Cerritos, CA
09.2016 - 04.2021
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims
- Assisted with submitting for and obtaining authorizations for various specialty services
- Analyzed problems and provided information/solutions
- Operated a PC/image station to obtain and extract information; documents information, activities and changes in the database
- Thoroughly documented inquiry outcomes for accurate tracking and analysis
- Developed and maintained positive customer relations and coordinated with various functions within the company to ensure customer requests and questions were handled appropriately and in a timely manner
- Under immediate supervision, received and placed follow-up telephone calls / e-mails to answer customer questions that were routine in nature
- Used computerized systems for tracking, information gathering and troubleshooting
- Knowledgeable of company services, products, insurance benefits, provider contracts and claims
- Strong understanding and responsiveness to the needs and expectations of internal and external customers
- Acted as the enrollee advocate, assisted enrollees in determining whether to file a grievance, coverage determination, or an appeal
- Assisted with various medical and durable equipment referrals with members from submittal to scheduling appointments for the authorized services
- Experience with Irate, high risk (suicidal) clients, also experience with language interpreter services as well as relay call services
- Primary audit areas will include Part A and B Medicare Secondary Payer/Overpayment Recovery transactions
- Identified documents and reported any transaction errors in a timely manner to ensure prompt resolution
- Examined and evaluated Member Service calls for accuracy, ensuring company policy, procedure and manual input in accordance with guidelines
- Tracked and trended audit results, provided feedback to management
- Generated monthly reports of audit findings and developed reports to assist management with information requested
- Multi-tasked various daily activities using multiple computer applications while providing exceptional customer service.
Customer Service Representative
Organic By Nature
Long Beach, CA
05.2013 - 08.2016
- Responded to all customer calls and email inquiries, providing customers with general product/service information, order fulfillment, preparing quotes, new account set ups, and shipment tracking information
- Functioned as the first point of customer contact for general inquiries regarding products, supply requests, marketing materials, complaints and technical service/support calls
- Ensured delivery of excellent customer service for the best interest of the customer, applying sound ethics and a service-minded orientation through fast and accurate processing, clear communication, and coordination with other departments to resolve inquiries.
Technical Support Specialist
LD Products
Long Beach, CA
03.2010 - 04.2013
- Provided customer and technical support, drafted letters and correspondence
- Entered, interpreted and retrieved data from various sources and prepared reports
- Used knowledge of investigation techniques to detect discrepancies on records and reports
- Maintained accurate telephone logs
- Collected deposits and payments for products and services sold
- Calculated rates for products and services.
Legal Services Representative
Cochran Law Firm
Santa Monica, CA
01.2008 - 06.2010
- Assisted new and existing clients with a detailed consultation regarding criminal defense matters and attorney retainer fees
- Data Entry, Operating a 20-line switchboard, educating clients on state laws regarding their criminal cases or charges
- Consultation includes the time client will face if convicted of the crime
- Educated potential clients on the importance and benefits of hiring a criminal defense attorney and providing customers with details of retainer information and fees.
Education
Associate in Business Management - Medical
Wright Career College
06.2007
High school diploma - General Studies
Culver City High School
06-2004
Skills
- Customer service skills
- Typing (55 wpm)
- Technical Support
- Quality Assurance
- Leadership and management capacity
- Organizational
- Interpersonal communication
- Microsoft Office (Word, Outlook, Excel, PowerPoint, Publisher)
- Call Queue maintenance
- Schedule adherence
- Portfolio management
- Computer Literacy
- Order/Data Entry
- Live Chat
- Email Correspondence
- Social Media
Certification
Driver's License
Timeline
Auto Policy Management Specialist
Automobile Club of Southern California
10.2021 - Current
Member Service/Quality Assurance Representative
CareMore
09.2016 - 04.2021
Customer Service Representative
Organic By Nature
05.2013 - 08.2016
Technical Support Specialist
LD Products
03.2010 - 04.2013
Legal Services Representative
Cochran Law Firm
01.2008 - 06.2010
Associate in Business Management - Medical
Wright Career College
High school diploma - General Studies
Culver City High School