Christina Bart
Rockwall,TX
Summary
Dynamic Travel Advisor with strong understanding of major travel suppliers, fine hotels and niche suppliers to coordinate and manage complex travel projects. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Excellent administrative skills and proven expertise in sales, customer service, deciphering complex billing issues, and resolving conflicts.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Travel Advisor
Self-employeed
01.2023 - Current
- Enhanced client satisfaction by providing personalized travel recommendations and itineraries.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Establish client base through social media and other methods; maintain CRM database to track client details and travel preferences
- Booked over $212,000 in travel in the first 12 months of owning my business.
- Earned my IATAN card and completed my ACC certification through CLIA within first 11 months of owning my business.
- Organized group travel arrangements efficiently, facilitating enjoyable experiences for large parties.
- Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
Service Delivery Manager
Profit Enhancement Systems
01.2016 - 12.2022
- Wireless Expense Management - Manage portfolio of 10 enterprise-level business customers
- Work with customers and vendors to manage service delivery for assigned accounts, including implementation of new customers into expense management platform
- Create and provide monthly optimization reports, or ad-hoc reports, to identify cost savings in all aspects of Wireless Expense Management
- Assist in wireless procurement and order fulfillment (100+ orders per month) and provide help desk assistance, according to scope of work per client contract
Universal Service Executive
AT&T Mobility
10.2007 - 12.2015
- Partner with sales teams for assigned module of 5+ Fortune 100 accounts to deliver enterprise wide post sale care services and serve as customer advocate for all their needs in order to meet and exceed their service expectations for their mobility accounts
- Interface with customers to provide proactive cost savings analysis on monthly and/or quarterly basis by reviewing and analyzing corporate spend, and making recommendations to reduce their overall costs
- Provide customer education on products, services, and tools to manage their mobility accounts, serve as point of contact for their technical troubleshooting needs, and work with other departments as needed to ensure timely resolution to any additional needs or concerns customer may express
- Provide reports and analysis to customers and sales teams, assist in pre-sale RFP process, and coordinate contract implementation and profile/account set up
Government Sales Rep
AT&T Mobility
09.2006 - 10.2007
- Assist sales team in meeting/exceeding monthly quota targets and goals by driving activations toward multiple channels of fulfillment, while prioritizing lowest cost channels
- Proactively seek out opportunities for line of business selling and projects that provide value add solutions that will solidify AT&T Mobility’s relationship within the account
- Perform basic customer rate plan analysis, billing reviews, and technical issue resolution escalation from customer care – quickly and efficiently escalate to focused team/staff for post sales support.
Training Manager
Universal Fidelity L.P
08.2005 - 08.2006
- Responsible for development, creation, distribution, and delivery of specific and targeted trainings, ranging from leadership training to new hire training, including legal competences and accountabilities surrounding FDCPA
- Work closely with senior leadership to build and maintain positive working relationships between all departments; participate in round table/brainstorming sessions, as well as participate in quality call monitoring sessions with live calls to ensure quality compliance and assess additional training needs
- Created their first all inclusive training program for new hires and was recognized personally by company CEO for exemplary performance
Various Positions
AT&T Wireless Services
12.1994 - 05.2004
- National Sales Trainer, Business Sales Development (position requiring extensive corporate travel) - August 2002 - May 2004
- Senior Trainer, National Business Services (position requiring extensive corporate travel) - February 1999 - August 2002
- Customer Care Supervisor, AT&T Call Center - August 1998 - February 1999
- Customer Care Representative, AT&T Call Center - May 1996 - August 1998
- Credit & Activations Representative, AT&T Call Center - December 1994 - May 1996
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Education
No Degree - Speech-Corporate Communication
University of Texas
Austin, TXSkills
- Excellent Customer Service
- Exceptional Communication
- Travel industry experience
- Resourcefulness
- Problem-solving abilities
- Call Center Experience
- Conflict Resolution
- CRM Software Usage
- Attention to Detail
- Team Collaboration
- Documentation Preparation
- Relationship Management
Accomplishments
- IATAN Card Holder - earned within first 11 months in the travel industry
- Circle of Excellence Winner - AT&T
Certification
- Certified Accredited Cruise Counselor (ACC) through Cruise Lines International Association (CLIA)
- Six Sigma White Belt (AT&T Mobility)
- Six Sigma Yellow Belt (AT&T Mobility)
Timeline
Travel Advisor
Self-employeed
01.2023 - Current
Service Delivery Manager
Profit Enhancement Systems
01.2016 - 12.2022
Universal Service Executive
AT&T Mobility
10.2007 - 12.2015
Government Sales Rep
AT&T Mobility
09.2006 - 10.2007
Training Manager
Universal Fidelity L.P
08.2005 - 08.2006
Various Positions
AT&T Wireless Services
12.1994 - 05.2004
No Degree - Speech-Corporate Communication
University of Texas
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