Summary
Overview
Work History
Education
Skills
Timeline
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Christina Bartow

3 Jayne Drive Phillipsburg,NJ

Summary

Senior Implementation Project Manager with a proven track record at Waters Corporation, excelling in data analysis and customer service. Spearheaded projects that generated $446K in new orders and increased revenue by $400K through strategic contract management. Adept at cross-functional collaboration and process improvement, ensuring seamless project execution and high client satisfaction.

Overview

38
38
years of professional experience

Work History

Senior Implementation Project Manager

Waters Corporation
03.2020 - Current
  • Leading the complete implementation process for Waters' systems, ensuring projects were effective, efficient, and on time, while maintaining high customer satisfaction, and full compliance with company SOPs.
  • Conducts technical reviews and ensures all sales orders include necessary items for smooth implementation.
  • Continue to build and maintain strong relationships with customers, through on-site visits and strategic planning.
  • Coordinating efforts with various internal teams, such as sales, service managers, order processing, and logistics, to guarantee smooth project delivery from initiation to completion while participating in team discussions to optimize Implementation Project Manager functions.
  • Managing quality issues, ensuring they are accurately logged, and promptly reported to the Waters Quality departments.
  • Participating in internal implementation escalation meetings.
  • Serve as an exemplary mentor and role model for project management peers.
  • Craft Quick Reference Guides, aiding IPMs with routine responsibilities.
  • Design comprehensive agendas for effective monthly IPM meetings.
  • Actively engaging with customers on-site to identify solutions to challenges, and uncover potential business opportunities. In 2024, this approach led to the identification and conversion of key opportunities, generating $446K in new orders.
  • Consistently achieving 100% adoption of the new AI Advisor tool.
  • Run a daily order report using Office Analysis to identify all new implementation orders.
  • Continue to contribute to the revenue by managing the monthly Pfizer LIS customer service agreement, a contract that, in 2024, generated $2.7 million in revenue—a $400,000 increase over the previous year. My responsibilities include creating quotes, orders, and invoices using SAP and Microsoft Excel to ensure that all activities are accurately processed.

Field Service Support (Operations)

Waters Corporation
01.2004 - 01.2020
  • Served as the Service Analytics SME for the Americas and Global Service Organization, providing essential data support to Field Managers, Field Service Sales, Informatics, and Inside Sales.
  • Generated comprehensive reports for the Director of the Americas Service, including quarterly reports, and other special projects.
  • Collaborated with Inside Sales and Global Accounts, inventory management analysis, to optimize asset utilization for contract renewals, which improved both customer experience and financial performance.
  • Led America's service projects, including serving as the service lead for FlexChoice Metrics Analysis. My responsibilities also included processing quotes, contracts, and credits for key U.S. accounts, ensuring all transactions were seamless.

Service Sales Specialist (In-House/Field)

Waters Corporation
10.2003 - 01.2004

Asset Management Specialist

Davis Corporation/Waters Corporation
09.2001 - 10.2003

NJ Sales Representative/Account Manager

Waters Corporation
11.1998 - 09.2000

Analytical Chemist

Sika Corporation
06.1987 - 11.1998

Education

Bachelor of Science - Chemistry, Mathematics

College of New Rochelle

Skills

  • Advanced SAP proficiency
  • Strategic contract management
  • Leadership in cross-functional teams
  • Project lifecycle management
  • Experienced in Microsoft Office Suite
  • Advanced proficiency in data analysis and reporting
  • Highly experienced in contract and quoting management
  • Customer service excellence
  • Account and relationship management

Timeline

Senior Implementation Project Manager

Waters Corporation
03.2020 - Current

Field Service Support (Operations)

Waters Corporation
01.2004 - 01.2020

Service Sales Specialist (In-House/Field)

Waters Corporation
10.2003 - 01.2004

Asset Management Specialist

Davis Corporation/Waters Corporation
09.2001 - 10.2003

NJ Sales Representative/Account Manager

Waters Corporation
11.1998 - 09.2000

Analytical Chemist

Sika Corporation
06.1987 - 11.1998

Bachelor of Science - Chemistry, Mathematics

College of New Rochelle

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