Christina Beeker
Dyt,OH
Summary
Dynamic Shift Leader with a proven track record at Frishes Big Boy, excelling in team leadership and customer service management. Mastered POS system operation and led by example, significantly enhancing team productivity and customer satisfaction. Skilled in conflict resolution and staff training, adept at fostering a positive and efficient work environment.
Overview
3
3
years of professional experience
Work History
Shift Leader
Frishes Big Boy
2021.08 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
Education
HSD -
Bethel High School
Tipp City, OH06.1997
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Decision-making capabilities
- Flexible Schedule
- Team motivation
- Strong verbal and written communication
- Training Assistance
- Creative Problem-Solving
- Customer Service Management
- Team Supervision
- Conflict Resolution
- Staff education and training
- Staff Supervision
- Staff Training and Development
- Goal Setting and Tracking
- POS System Operation
- Safety processes and procedures
- Assigning Work
- Inventory Counts
- Sales and Upselling
- Complaint resolution
- Shift Paperwork Completion
- Role Modeling
- Policy Enforcement
- Professional Appearance
- Shift Scheduling
- Quality control assurance
- Sales Reporting
- Rules Enforcement
Timeline
Shift Leader
Frishes Big Boy
2021.08 - Current
HSD -
Bethel High School
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