Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

CHRISTINA BERARDINELLI

Canton,OH

Overview

20
20
years of professional experience

Work History

Referral Coordinator

Pioneer Physicians Network Inc.
09.2022 - Current
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Scheduled appointments with specialists on behalf of clients.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Processed referral requests from patients, doctors and other health care professionals.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.

Environmental Health Specialist

09.2021 - Current
  • Plans, administers, and evaluates health safety standards and programs to improve public health, conferring with health code to inspect and enforce public health standards.

Emergency Patient Access Representative

Mercy Medical Center
09.2014 - 01.2022
  • Serves as the “supervisory”/first point of contact within respective registration areas in an effort to provide optimal support and resolve challenges that may arise. Accountable for maintaining a working relationship with clinical partners to ensure open communication between clinical, ancillary and patient access departments. Responsible to stay in communication with leadership regarding all aspects of operations and staffing. Escalates unresolved challenges to next-level leadership in a timely manner, as needed, and ensures prompt and appropriate resolution. Perform registration and basic insurance verification, ensuring collection of 7 critical data elements necessary for proper patient identification and billing. Identify and update patient demographic information on ADT system as defined by departmental policy and procedures. Interpret physician orders for appropriate testing or admission criteria. Coordinate patient admission needs and beds assignment to facilitate timely patient placement. Identify non-participating Insurances or Out of Networks plans; takes necessary steps to inform patients and physicians regarding options, including but not limited to canceling appointment. Obtain Insurance Card copies or validate insurance information via electronic medical record, transfer information, or insurance eligibility tool. Provide courteous and accurate patient and hospital information with way finding instructions for patients, families, visitors, and ancillary areas. Prepare documents for imaging/scanning into electronic patient record. Explains processes and forms to patients prior to securing signatures and ensures that all documents are properly signed and witnessed as required. Assemble and disassemble patient charts or departmental documents according to department policy. Copying and or faxing documents to ancillary areas or physician offices. Maintain inventory control of forms and paper supplies needed in area. Assist with all possible account resolutions pertaining to patient balances. Perform all other duties and projects as assigned.

Student Intern

Stark County Thrive Program
01.2019 - 05.2019
  • To determine those factors that lead to infant mortality in the stark county community and reduce the overall infant mortality rate as well as the disparity in birth outcomes. Intern is to provides input for developing, implementing, evaluating, and improving policies, programs, and services. Develop and implement annual training and exercise plan, track drills, and create After Action Reports and Corrective Action Plans. Plan, control, and evaluate exercises using HSEEP. Work with Leadership to maintain the agency Continuity of Operations Plan (COOP). Maintain systems (e.g., OPHAN, OPHCS) as determined by the state or grant deliverables. Collaborates with community partners to improve health in a community (e.g., participates in committees, shares data and information, connects people to resources). Provide epidemiologic input into epidemiologic studies, public health programs, and community public health planning processes. Helped with administrative support, including managing incoming calls, coordinating files and sorting mail. Communicated effectively with management and instructors and openly accepted critiques and suggestions for areas of improvement. Delivered expert clerical support to diverse internal staff and management by efficiently handling wide range of routine and special requirements. Planned, prepared and participated in weekly meetings and events. Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.

Trained Barista and Communications Specialist

Muggswigz Ltd.
04.2017 - 05.2019
  • The Trained Barista is responsible for providing daily support to the Owner of the organization. Will perform and execute tasks as directed, and supervise and or train other company employees. The barista directly faces clients and assists with issue resolution therefore excellent communication skills are essential. May assist with safety and quality requirements for the organization. Operates the shift from open to close. They are to keep the company and store locations running smoothly by taking on managerial tasks, such as overseeing employees or providing customer service. The communication specialist role is to Create effective communication strategies for our company Coordinate external and internal communications flow (memos, newsletters etc.) Design sketches of mass media announcement Write content for company website Plan events, seminars and press conferences Communicate with media regularly Manage media inquiries and arrange interviews, statements etc. Build long-term relationships with influencers and key stakeholders Collaborate with marketing team Serve as a facilitator and provide solution for peaceful resolution of disputes

YBRS Survey Administrator

Healthy Neighborhoods Prevention Research Center
09.2018 - 01.2019
  • To monitor and track the risk and health promoting behaviors of adolescents to inform, evaluate, and identify emerging needs for health programming and policy. The YRBS survey Administrator tracks adolescent behaviors over time and is tailored to fit local priorities. They will evaluate data based off of questions varying in topics including bullying, alcohol consumption, drug use, depressive symptoms, nutrition, and preventive behaviors. The surveyor will administer the survey to middle school and high schoolers in the Cuyahoga County and Summit County schools in the Fall of 2018. Managed quality assurance program including on site evaluations, internal audits and customer surveys.

Assistant Store Manager

Wendy’s
01.2007 - 01.2015
  • Helped with planning schedules and delegating assignments to meet coverage and service demands. Met or surpassed business targets on regular basis through strategic employee engagement and forward-thinking planning. Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses. Performed investigations on market flows to identify seasonal trends and forecast consumer needs. Assisted team members with delivering friendly, knowledgeable service to every customer by applying proactive monitoring and corrective action strategies. Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs. Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies. Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency. Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities. Promoted professional growth and facilitated talent development of each associate to drive performance excellence. Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries. Performed mandatory audits to ensure compliance in all areas were met. Maintained high levels of organization in store by directing customers and replenishing merchandise. Trained and managed associates in customer service and sales techniques. Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices. Monitored security and handled incidents calmly. Managed scheduling for store shifts to accomplish proper staffing at all times. Handled customer service by dealing with complaints, organizing stock and answering customer questions. Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.

Direct Support Professional

ResCare Inc.
08.2005 - 08.2007
  • Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups. Monitored progress and documented any patient health status changes to keep healthcare team updated. Administered medication as directed by physician. Assisted disabled clients in any way necessary to facilitate independence and well-being. Transported individuals to medical appointments and other errands. Supervised daily activities and provided assistance when needed. Ensured safety and well-being of each patient in alignment with care plan. Developed rapport to create safe and trusting environment for care. Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records.

Education

Masters of Public Health - Health Policy And Management

Kent State University
Kent, OH
05-2024

Bachelor of Science - Educational Studies Foundations Leadership & Administration, Public Health

Kent State University
Kent, OH
01.2019

Associate of Science - Social Sciences

Stark State College
Canton, OH
01.2013

Certificate - Gerontology

Stark State College
Canton, OH
01.2013

High School Diploma - undefined

Carrollton High School
Carrollton, OH
01.2004

Certificate - Phlebotomy

Allied Medical Group
Canton, OH
01.2013

Skills

  • First aid and CPR certified
  • BLS for Healthcare Providers certification
  • Program development and management
  • Process optimization and efficiency
  • Creative problem solving
  • Emergency protocols, preparation, planning, response and procedures
  • Pre-authorizations, Insurance verification, Revenue cycle competency
  • Policy and program development
  • ICD 9 and 10 coding understanding
  • Strategic planning capability and Analytical thinking
  • Multidisciplinary team collaboration

Accomplishments

  • Portage Path KJ's 5K for Mental Health and Animal Rescue Volunteer
  • Trains N Rails Volunteer
  • Relay for Life Team Captain
  • Warrior Dash Team Captain
  • Heart Walk Stark Wayne Team Captain
  • Nami Mental Health Walk Team Captain
  • Organizational Effectiveness Committee Board Member
  • Writer for Hospital News Letter
  • Welcoming Committee Volunteer for Feed the 500
  • Community Development Volunteer Picklesburgh
  • Cleveland Clinic Patient Experience Attendee and Patient Experience Advocate for Mercy Medical Center Emergency Services Response Team

Timeline

Referral Coordinator

Pioneer Physicians Network Inc.
09.2022 - Current

Environmental Health Specialist

09.2021 - Current

Student Intern

Stark County Thrive Program
01.2019 - 05.2019

YBRS Survey Administrator

Healthy Neighborhoods Prevention Research Center
09.2018 - 01.2019

Trained Barista and Communications Specialist

Muggswigz Ltd.
04.2017 - 05.2019

Emergency Patient Access Representative

Mercy Medical Center
09.2014 - 01.2022

Assistant Store Manager

Wendy’s
01.2007 - 01.2015

Direct Support Professional

ResCare Inc.
08.2005 - 08.2007

Associate of Science - Social Sciences

Stark State College

Certificate - Gerontology

Stark State College

High School Diploma - undefined

Carrollton High School

Certificate - Phlebotomy

Allied Medical Group

Masters of Public Health - Health Policy And Management

Kent State University

Bachelor of Science - Educational Studies Foundations Leadership & Administration, Public Health

Kent State University

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CHRISTINA BERARDINELLI