Christina Bessenroth
Customer Service Representative
San Diego,Ca
Summary
Customer service represenstative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
8
8
years of professional experience
Work History
Pet Sitter
Rover
San Diego, CA
04.2022 - Current
- Coordinated animal training to teach commands, improve behaviors and housebreak personal pets.
- Exercised animals regularly with walks and rigorous play activities.
- Gave animals proper attention to promote secure environment in owner's absence.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for behavioral problems and signs of health issues.
- Communicated professionally with pet owners via phone, email and text.
COVID-19 Response Frontline Case Investigator
San Diego County Public Health Department
San Diego, CA
01.2022 - 04.2022
- Remote, Web-based platform prompt communication with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms. Also documenting potentially affected close contacts.
- Employed dynamic communication and interpersonal skills, cultural competency/sensitivity, using empathetic interview skills to build rapport and support trust with patients.
- Determine exposure, evaluate symptoms and refer individuals for testing education and guidance based on appropriate protocols. Coordinated with public health and local facilities to support isolation and quarantine of individuals.
- Supply instructions for self-quarantine/ isolation procedures and referred to testing, clinical services and other essential support services. Received, processed, and tracked patient documentation with speed and accuracy.
Contact Tracer
San Diego County Public Health Department
San Diego, United States
10.2021 - 01.2022
- Performed record keeping by logging client information within secure contact-tracing software.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19. Lent daily assessment of health screen and symptom data.
- Participated in team-building activities to enhance working relationships.
- Handled 8 or more calls per day to address customer inquiries and concerns. Proved successful working within tight deadlines and fast-paced atmosphere.
Veterinary Assistant
Signature Veterinary Services
San Diego, United States
12.2020 - 10.2021
- Scheduling to maximize time and route. Properly well-stocking the vehicle every day.
- Reflective listening to obtain patient history from clients, then relaying information to the
Veterinarian. - Effectively communicate the importance of a treatment plan based on Veterinarians
recommendations. - Following up with clients, answering questions/ concerns, processing online invoices.
- Proficient in Veterinary Software and record keeping.
Veterinary Assistant
All Creatures Animal Hospital
San Diego, United States
05.2018 - 08.2019
- Employed effective communication with coworkers to set up how the flow was for the day.
- Checking in clients, collecting medical history for their pets, obtaining pet’s vitals, administering medication and/or vaccines. Monitored blood pressure, pulse, and temperature of patients. Collecting blood, stool, urine, and other samples from patients. Relayed important patient history and client concerns to the Veterinarian.
- Answered high call volume of phones and triaged emergency-related cases effectively. Answered owner animal health questions and advised on best care practices.
- Perform in-house lab diagnostic analyzer using IDEXX ProCyte, LaserCyte Hematology, Urine Sediment and in house manual PCVs. Managed medical intervention and therapy for animals in collaboration with veterinarian.
Veterinary Assistant / Veterinary Receptionist
Colony Veterinary Hospital
San Diego, CA
08.2016 - 11.2017
- Led/Senior tech. Trained and delegated responsibilities. Maintained a steady flow throughout the day through communicating with doctors, coworkers, and clients. Maintained team satisfaction and work compliance by being approachable and positive.
- Performed multiple procedures providing care for animals such as, dental procedures, anesthesia monitoring surgery, aid with euthanasia. Client followed up post-surgical questions/concerns.
- Audit charts for completeness and accuracy of medical records. Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Performed in-house lab diagnostic analyzer using IDEXX ProCyte, LaserCyte Hematology, Urine Sediment and in house manual PCVs. Also performed including skin/ear cytology.
Veterinary Assistant
All Pets Animal Hospital
San Diego, CA
04.2015 - 07.2016
- Assist Veterinarians during patient examinations, treatments and acupuncture through proper restraint and handling of small animals/exotics.
- Perform initial evaluation of an animal’s condition, check vital signs, record patient history and collect samples.
- Administered medications to animals in treatment and documented changes in condition.
- Educate clients on current animal care, nutrition, medical conditions and prevention of flea, heartworm, etc.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Perform in-house lab work such as IDEXX - Chemistry and CBC, STAT - CBC, Chemistry, Portable blood analyzer and Urinalysis. AviMark trained, attention to detail, medical document and writing medical scripts. ProCyte, LaserCyte Hematology and Urinalysis.
Education
No Degree - Veterinary Technician Certification Program
Veterinary Allied Staff Program
San Diego 05.2001 -
No Degree - Pre-Veterinary Study
St George's University
St. George's, Grenada 05.2001 -
Bachelor of Science - Agriculture And Life Sciences
University of Florida
Gainesville, Florida 05.2001 -
Associate of Arts - Pre-Veterinary Medicine
Santa Fe Community College
Gainesville, FL 05.2001 -
Skills
Species-specific temperament knowledge
Pet care needs
Medication Management
Client communication
Good Telephone Etiquette
Flexible and Adaptable
Analytical and Critical Thinking
Decision-Making
Excellent Communication
Attention to Detail
Teambuilding
Critical Thinking
Client privacy management
Active Listener
Timeline
Pet Sitter
Rover
04.2022 - Current
COVID-19 Response Frontline Case Investigator
San Diego County Public Health Department
01.2022 - 04.2022
Contact Tracer
San Diego County Public Health Department
10.2021 - 01.2022
Veterinary Assistant
Signature Veterinary Services
12.2020 - 10.2021
Veterinary Assistant
All Creatures Animal Hospital
05.2018 - 08.2019
Veterinary Assistant / Veterinary Receptionist
Colony Veterinary Hospital
08.2016 - 11.2017
Veterinary Assistant
All Pets Animal Hospital
04.2015 - 07.2016
No Degree - Veterinary Technician Certification Program
Veterinary Allied Staff Program
05.2001 -
No Degree - Pre-Veterinary Study
St George's University
05.2001 -
Bachelor of Science - Agriculture And Life Sciences
University of Florida
05.2001 -
Associate of Arts - Pre-Veterinary Medicine
Santa Fe Community College
05.2001 -