Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Christina Bianco

Willow Springs,Illinois

Summary

Proven to enhance customer satisfaction and fitness levels at CycleBar, I leverage adaptive teaching strategies and exceptional customer service skills. My background includes promoting safety and inclusivity, achieving significant service improvements, and driving social media promotion efforts. This results-driven approach ensures continuous professional and business growth.

Overview

13
13
years of professional experience

Work History

Indoor Cycling Instructor

CycleBar
02.2024 - Current
  • Enhanced client fitness levels by designing and implementing personalized indoor cycling routines.
  • Provided ongoing feedback to clients on their progress, helping them achieve personal fitness goals through indoor cycling routines.
  • Participated actively in staff meetings, contributing valuable insights towards continuous improvement of the studio's operations.
  • Conducted regular equipment inspections, reporting any maintenance issues promptly for timely resolution before impacting client experience negatively.
  • Managed music playlists effectively, ensuring they complemented each class format while motivating participants throughout the sessions.
  • Promoted a safe workout environment by constantly monitoring participants and adjusting exercise intensity as needed.
  • Used music to motivate and energize classes.
  • Encouraged participants to stay motivated and reach fitness goals.
  • Adapted classes to meet needs of participants with varying fitness levels.
  • Demonstrated proper form and technique to prevent injury.
  • Ensured proper bike setup techniques were utilized by all participants, optimizing performance outcomes while minimizing injury potential.
  • Maintained clean and orderly studio spaces to ensure a welcoming atmosphere for all participants.
  • Cultivated an inclusive environment by adapting instructional methods to accommodate diverse skill levels and abilities within each class session.
  • Demonstrated strong time management skills by arriving punctually to all classes, setting up the room efficiently, and ending sessions on time.

Assistant Manager

CycleBar
08.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.

Dog Sitter

Self-employeed
08.2021 - Current
  • Followed pet care instructions, dietary needs, and medication regimens.
  • Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
  • Enhanced clients'' satisfaction by providing attentive and personalized care for their dogs.
  • Contributed to clients'' peace of mind by sending regular updates on their pets, including photos and videos.
  • Demonstrated reliability and trustworthiness by consistently arriving punctually for scheduled appointments or services.
  • Gained repeat business through exceptional customer service and genuine compassion for the animals in my care.
  • Gave medication to pets following guidelines from owners.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
  • Communicated professionally with pet owners via phone, email, and text.
  • Prepared food and water following instructions from pet owners.

Waitress

Capri
05.2023 - 11.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Increased sales significantly by upselling higher-end products to customers.
  • Checked guests' identification before serving alcoholic beverages.

Waitress

Palmer Place
08.2021 - 07.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Cashier

The Home Depot Inc
05.2017 - 07.2021
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Used POS system to enter orders, process payments and issue receipts.

Cashier

McDonald's
08.2016 - 05.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Managed time efficiently in order to complete all tasks within deadlines.

Volunteer

Memory Lane Stables
05.2011 - 10.2016
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Ensured rider success by providing thorough instruction on proper riding form, equipment usage, and horse handling techniques.
  • Removed droppings, weeds and litter from fields to promote optimal riding environment.
  • Improved student confidence and riding skills through personalized instruction and feedback.
  • Improved customer satisfaction by maintaining a clean, safe, and comfortable riding environment for passengers.

Education

Associate of Science - Health Sciences

College of DuPage
Glen Ellyn, IL
12.2024

High School Diploma -

Lyons High School
La Grange, IL
05.2019

Skills

  • Adaptive Teaching Strategies
  • Continuous professional development
  • Social Media Promotion
  • Injury Prevention Strategies
  • Money Handling
  • Customer Service
  • Customer Satisfaction
  • Patience and composure

Languages

ASL
Native or Bilingual

Timeline

Indoor Cycling Instructor

CycleBar
02.2024 - Current

Waitress

Capri
05.2023 - 11.2023

Assistant Manager

CycleBar
08.2022 - Current

Dog Sitter

Self-employeed
08.2021 - Current

Waitress

Palmer Place
08.2021 - 07.2022

Cashier

The Home Depot Inc
05.2017 - 07.2021

Cashier

McDonald's
08.2016 - 05.2017

Volunteer

Memory Lane Stables
05.2011 - 10.2016

Associate of Science - Health Sciences

College of DuPage

High School Diploma -

Lyons High School

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Christina Bianco