Christina Bickford
Beloit,WI
Summary
A dedicated and professional skilled executive with over 30 years of experience working with educators, parents, consumers, and community members. Highly organized with experience in managing office operations, coordinating administrative tasks, and maintaining efficient office workflows. Strengths include strong leadership skills, proficiency in process improvement, and ability to manage multiple priorities simultaneously. Have effectively streamlined office processes in previous roles to enhance efficiency.
Overview
16
16
years of professional experience
Work History
Administrative Office Manager
St. John’s Lutheran Church
05.2022 - Current
- Oversee the day-to-day operations of the church office
- Write all press releases for the Church
- Manage all the social media, church websites, and literature
- Assist with the church’s decision-making
Community & Consumer Relations Manager
PlayMonster Group, LLC
Beloit, WI
09.2018 - Current
- Collaborated with other departments to ensure customer satisfaction.
- Maintained records of customer interactions and transactions.
- Analyzed customer feedback data to identify areas of improvement.
- Tracked performance metrics to measure the effectiveness of customer service initiatives.
- Created reports on customer feedback surveys for management review.
- Advised customers on product features, pricing plans, and delivery schedules.
- Developed and implemented customer service policies and procedures.
- Organized and managed customer relations events, such as open houses and workshops.
- Resolved customer complaints promptly.
- Provided support to customers with product inquiries and concerns.
- Drafted responses to incoming emails from customers seeking assistance or information.
- Identified trends in customer complaints to inform decision-making processes within the organization.
- Managed day-to-day operations of the consumer relations department.
- Developed strategies to improve overall customer experience.
- Assisted customers with placing orders online or over the phone.
- Provided technical support for users having difficulty navigating the company website.
- Collaborated with themarketing team to create promotional campaigns targeting existing customers.
- Ensured compliance with relevant laws and regulations pertaining to consumer protection.
- Assessed customer experience and implemented improvement processes and procedures.
- Communicated to store operations leadership about serious customer service issues and proposed solutions to resolve issues.
- Customized and streamlined data from customer service communications channels into one tool.
- Led, influenced, monitored and managed customer relations team performance.
- Drove increased focus on improving customer experience through expanded use of recognition programs and additional internal and external customer engagement activities.
- Continually maintained and improved company's reputation and positive image by engaging with community members and addressing issues head-on.
- Strategized and implemented public relations and promotional programs to strengthen brand and support business goals.
- Built and maintained relationships with key consumer and trade media.
- Liaised between client and community to ensure communication and relations improvement.
- Oversaw strategic event planning, executive presentation materials and visual presentations.
- Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
- Researched and reacted expeditiously to internal and external communications needs.
- Analyzed media commentary to check for consistent and appropriate use of company name and brand.
- Planned, managed, and prepared the public relations department budget.
- Directed internal communications efforts and fostered development of proactive and comprehensive communications programs between leadership team and employees.
- Managed crisis communications and emergency response strategies and implementation.
- Collaborated cross-functionally to develop story angles, thought leadership, and programs to achieve maximum media exposure.
- Enhanced exposure opportunities and controlled large, strategic messaging programs.
- Coordinated positive media interviews and events sponsorships.
Substitute Teacher/Special Ed Assistant
School District of Beloit
Beloit, WI
09.2012 - 09.2018
- Substitute Teacher
- Special Education para-educator
- Adapted learning processes to help a student achieve success in the classroom
Preschool Teacher
St. John’s Lutheran School
08.2008 - 08.2012
- Empowered preschool students to meet or exceed Kindergarten testing standards
- Implemented a reading/writing curriculum that enabled preschoolers to write and read by the end of the school year
- Successfully merged 3 and 4-year-olds into one preschool class
Education
Master’s degree - counseling – Minor in Christian Counseling
Concordia University
Bachelor’s degree - psychology
Grand Canyon University
Associate’s degree - Early Childhood
Blackhawk Technical College
Skills
- Employee training
- Human resources management
- Database Administration
- Document management
- Policy and procedure modification
- Workflow planning
- Training and coaching
- Credit and collections
- Event coordination
- Organizational leadership
- Scheduling and calendar management
- Office Administration
- Expense reporting
- Documentation and control
- Budgeting and finance
- Relationship building
- Meeting coordination
- Presentation design
References
- Abby Utsinger, 608-346-0400, Director of Global Sales Operations, PlayMonster Group LLC
- Cheryl Sennett, 608-289-2686, Teacher, Converse Elementary School
- Cori Blake, 719-494-6966, Former Supervisor, PlayMonster
Communityaffiliation
- St John’s (Beloit), Sunday School Teacher, 1986-present
- St John’s (Beloit), VBS, 2008-present
- St John’s Lutheran School PTO, 2010-2012
- HOF Homeless Shelter, Coordinator, 2010-2019
- Boy Scouts of America, Pack Leader/Committee Chair, 2006-2008
- Trinity Lutheran Church, Board of Ed, 1999-2004
- Girl Scouts of America, 1975-2006
- St. John’s Lutheran School, Alumni Committee, 2009-present
Professional Development
- Non-Crisis Intervention Training
- CPR & First Aid Training
- Lutheran Early Childhood Teaching Certification
- Teaching the Faith Certification
- Curriculum Development for Early Childhood Training
- Emergent Literacy Training
- Today’s Society and Parents Training
- Admissions Training
- PBIS Training
- Behavior Management Training
References
References available upon request.
Timeline
Administrative Office Manager
St. John’s Lutheran Church
05.2022 - Current
Community & Consumer Relations Manager
PlayMonster Group, LLC
09.2018 - Current
Substitute Teacher/Special Ed Assistant
School District of Beloit
09.2012 - 09.2018
Preschool Teacher
St. John’s Lutheran School
08.2008 - 08.2012
Master’s degree - counseling – Minor in Christian Counseling
Concordia University
Bachelor’s degree - psychology
Grand Canyon University
Associate’s degree - Early Childhood
Blackhawk Technical College
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