Christina Biddle
Kingsport,TN
Summary
Driven by a results-focused approach, I leveraged my loan document familiarity and exceptional problem-solving abilities at TA Title Insurance to streamline closing processes, enhancing customer satisfaction and contributing to business growth. My blend of meticulous attention to detail and strong customer service skills consistently achieved and exceeded closing targets, fostering positive relationships and trust among clients and stakeholders.
Overview
19
19
years of professional experience
4
4
Certifications
Work History
Closing Officer,
TA Title Insurance
- Confirmed accurate fundings, lien payoffs and final mortgage recordings by collaborating with real estate agents, loan officers, and attorneys.
- Coordinated with sellers, buyers, escrow agents, and real estate agents to complete loan submissions and scheduled closing dates.
- Audited variety of critical financial documents for completeness and accuracy, noting and resolving deficiencies and errors.
- Reviewed funding packages by calculating fees and arranging for disbursement of loan funds.
- Scheduled home inspections and Type and Type testing for properties to accelerate closing process.
- Prepared deeds and leases, closing statements and purchase agreements.
- Produced closing instructions and coordinated with title company to monitor closing and funding.
- Liaised between closing companies and borrowers to close home loans.
- Managed final steps of closing process to mitigate risk and errors, achieving Number timely and efficient closings.
- Provided exceptional customer service by promptly addressing questions or concerns related to the closing process from clients or colleagues alike.
- Collaborated with various stakeholders, including lenders, agents, and attorneys to ensure smooth transactions.
- Managed multiple closings simultaneously while maintaining accuracy and efficiency under tight deadlines.
- Reduced errors in closing documents by diligently reviewing and validating all required information.
- Kept track of changing industry regulations and best practices through continuous professional development efforts such as attending seminars or workshops regularly.
- Streamlined closing processes by implementing efficient documentation and data management systems.
- Maintained strict confidentiality when handling sensitive client information and financial records throughout the entire closing process.
- Assisted in resolving any post-closing issues swiftly to maintain client satisfaction levels.
- Identified potential issues or discrepancies before closing, proactively addressing concerns to avoid delays.
- Enhanced customer satisfaction by consistently meeting or exceeding deadlines for loan closings.
- Facilitated communication between all parties involved in the closing process, fostering positive relationships and trust.
- Verified funds for closings by communicating with financial institutions and obtaining necessary verifications promptly.
- Prepared comprehensive closing packages that included title commitments, legal descriptions, settlement statements, and other essential documents.
- Contributed to business growth by consistently achieving and exceeding closing targets, resulting in increased revenue for the company.
- Ensured compliance with all regulatory requirements through attention to detail and thorough understanding of industry guidelines.
- Developed and maintained relationships with customers, lenders and other third parties.
- Explained very technical financial information to applicants in easy to understand language.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Compiled closing packages for drafting and presentation accuracy.
Caregiver
Home Instead Senior Care Home
02.2012 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Proof Operator
Bank Of Tennessee
09.2005 - 02.2008
- Utilized advanced knowledge of banking regulations to ensure compliance with industry standards during the proofing process.
- Maintained an organized workspace for efficient retrieval of documents and streamlined workflow.
- Operated proof machine to list, sort and prove credits, debits and deposits.
- Increased efficiency by implementing time-saving strategies while maintaining strict adherence to quality standards.
- Identified discrepancies in financial data by thoroughly reviewing account statements and transaction records.
- Contributed to a positive working environment through effective communication and active participation in team meetings.
- Enhanced document accuracy by meticulously proofreading and verifying financial data.
- Detected out of balance transactions and followed implemented handling procedures.
- Demonstrated commitment to continuous improvement by actively seeking feedback from supervisors and implementing suggested changes.
- Processed financial transactions of deposits, payments, checks, and withdrawals by encoding numerical data.
- Strengthened internal controls by identifying potential fraud indicators during the proofing process.
- Collaborated with team members to consistently achieve department goals and deadlines.
- Reconciled account balances accurately by comparing original documents against processed transaction reports.
- Ensured timely completion of daily assignments by efficiently prioritizing work tasks.
- Monitored and verified suspicious activity on customer accounts.
Education
N/A - Computers
Northeast State Community College
Blountville Tennessee N/A - Art Studies
East Tennessee State University
Johnson City, TNNot Applicable – Certified - Real Estate Practices And Principles One And Two
Immaculate College/university
Immaculate Pennsylvania05.1976
Skills
- Loan Document Familiarity
- Deadline-oriented
- Document Review
- Title Insurance Understanding
- Notary Public
- File Management
- Real estate knowledge
- Sales Support
- Policy Interpretation
- Property Appraisal Awareness
- Mortgage Processing
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Reliability
- Customer service-focused
Certification
Homestead Senior care
Ongoing continuing education
Numerous awards
Right previous certifications from Pennsylvania title insurance and real estate. Well over 30 years old
Timeline
Caregiver
Home Instead Senior Care Home
02.2012 - Current
Proof Operator
Bank Of Tennessee
09.2005 - 02.2008
Closing Officer,
TA Title Insurance
N/A - Computers
Northeast State Community College
N/A - Art Studies
East Tennessee State University
Not Applicable – Certified - Real Estate Practices And Principles One And Two
Immaculate College/university
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