Christina Biggers-Xivir

Ihop

02.2009 - Current

Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
Coordinated training activities for employees to ensure compliance with company policies and procedures.
Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Ensured compliance with local health department regulations regarding food safety standards.
Recruited, interviewed and hired qualified staff for open positions.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Trained employees on duties, policies and procedures.
Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
Supervised employees through planning, assignments, and direction.
Administered employee discipline through verbal and written warnings.
Created schedules and monitored payroll to remain within budget.
Guided management and supervisory staff to promote smooth operations.