Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christina Bisping

Glenwood,WA

Summary

Experienced healthcare leader with expertise in patient accounts management, revenue cycle operations, and staff supervision. Skilled in workflow optimization, regulatory compliance, and team development. Proficient in EHR platforms, Microsoft Office, and data-driven process improvement. Recognized for enhancing financial performance and fostering service excellence in dynamic environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Lead Patient Account Representative

Skyline Health
02.2022 - Current
  • Manage a team within Patient Accounts to provide self-pay support and claims processing, ensuring staff efficiency and a high level of service excellence
  • Oversee patient accounting transactions, verify their accuracy, approve payments and adjustments, and ensure compliance with organizational workflows
  • Analyze financial trends and implement strategies to address revenue discrepancies, enhancing overall collection processes
  • Supervise staff productivity by providing regular feedback, reviewing queues, and taking corrective actions when necessary
  • Guide the team in addressing backlogs, offering training and ongoing education to maintain optimal performance standards
  • Create training programs and documents, including videos
  • Provide backup support during peak times to ensure seamless operations and uninterrupted service for both patients and team members
  • Submit service requests as a Cerner Super User, and monitor those requests to ensure they are being worked on by Cerner
  • Create and manage communication, reports, and spreadsheets using Microsoft Word and Excel to facilitate daily operations
  • Ensure the team complies with all applicable patient accounting rules and regulations
  • Assist with the recruitment process by conducting interviews, recommending new hires, organizing staff training, assigning work schedules, and managing leave requests

Firefighter & EMT (Volunteer)

Glenwood Fire Department
Glenwood, WA
01.2022 - Current
  • Supervise and train a team of emergency responders, ensuring readiness and compliance with safety protocols
  • Manage medical operations, including patient care oversight, hands on care, and supply inventory, ensuring alignment with state and federal regulations
  • Serve as a liaison with other agencies to coordinate emergency responses and community health initiatives

Director

Gearhart Kids Academy
01.2014 - 01.2021
  • Oversee daily operations of the childcare center, ensuring a safe, nurturing, and educational environment for children ages 0-6
  • Lead, supervise, and mentor a team of teachers and staff, ensuring high standards of care and developmentally appropriate practices
  • Develop and implement age-appropriate curriculum plans and activities to support children’s social, emotional, cognitive, and physical development
  • Manage and maintain compliance with state regulations and licensing requirements, including health and safety standards
  • Communicate effectively with parents and guardians, providing regular updates on children’s progress and addressing any concerns
  • Foster positive relationships with the local community, creating partnerships with schools, businesses, and organizations to support the center’s growth
  • Administer budget, financial planning, and resource allocation to ensure operational efficiency and cost-effectiveness
  • Handle staff recruitment, training, and performance evaluations to ensure a motivated, well-trained team
  • Address and resolve parent and staff issues or conflicts in a timely and professional manner
  • Monitor and maintain inventory of supplies and materials, ensuring the center is adequately stocked for daily activities
  • Develop and implement safety protocols and emergency procedures to maintain a secure environment for both children and staff
  • Organize and lead parent engagement activities, events, and workshops to enhance the center’s relationship with families
  • Coordinate field trips, extracurricular activities, and community outreach programs to enrich the children’s learning experiences

Education

Bachelor of Science - Health Information Management

WGU
01.2024

Skills

  • Coding
  • Insurance collaboration
  • Team collaboration
  • Medical terminology knowledge
  • Staff development
  • Recruitment and retention
  • Medical billing and coding
  • Insurance verification
  • Workflow optimization
  • Cerner implementation
  • System testing

Certification

Licensed Emergency Medical Technician (EMT)

Cerner Super User

Timeline

Lead Patient Account Representative

Skyline Health
02.2022 - Current

Firefighter & EMT (Volunteer)

Glenwood Fire Department
01.2022 - Current

Director

Gearhart Kids Academy
01.2014 - 01.2021

Bachelor of Science - Health Information Management

WGU

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Christina Bisping