Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Blakeley

Bethel,Connecticut

Summary

Dynamic professional with extensive experience at Bethel Health Care Center, excelling in HIPAA compliance and patient scheduling. Proven ability to enhance customer satisfaction and maintain confidentiality while managing sensitive information. Recognized for exceptional commitment to fostering positive relationships, contributing to a supportive work environment.

Overview

28
28
years of professional experience

Work History

Medical Records/Secretary/Receptionist

Bethel Health Care Center
12.2013 - Current
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Maintained daily report documents and memos.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Scheduled appointments and conducted follow-up calls to residents' family members.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Entered data into system and updated resident contacts with information to keep records current.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Coordinated travel arrangements for residents' to get to and from medical appointments.
  • Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.

Associate

Carter's
04.2013 - 01.2015
  • Increased customer satisfaction by resolving issues and providing exceptional service at all times.
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Recommended complementary purchases to customers, increasing revenue.

Assistant Store Manager

Fashion Bug
06.1997 - 01.2013
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Created and maintained safe and secure work environments for employees.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Rotated merchandise and displays to feature new products and promotions.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Interacted well with customers to build connections and nurture relationships.

Education

No Degree - Human Services

Naugatuck Valley Community College
Waterbury, CT

Travel & Tourism Certification -

Naugatuck Valley Community College
Waterbury, CT

Skills

  • HIPAA compliance
  • Professionalism and ethics
  • Appointment scheduling
  • Document scanning
  • Microsoft office suite proficiency
  • Medical records management
  • Healthcare software proficiency
  • Records retrieval
  • Patient confidentiality maintenance
  • Customer service
  • Patient scheduling
  • Electronic recordkeeping
  • Professional telephone etiquette

Timeline

Medical Records/Secretary/Receptionist

Bethel Health Care Center
12.2013 - Current

Associate

Carter's
04.2013 - 01.2015

Assistant Store Manager

Fashion Bug
06.1997 - 01.2013

No Degree - Human Services

Naugatuck Valley Community College

Travel & Tourism Certification -

Naugatuck Valley Community College

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