Christina Blevins

Kay Jewelers

03.2024 - Current

Open and close the store according to established protocols, ensuring the safety of all employees and assets.
Implement visual merchandising standards to create an appealing shopping experience for customers.
Contribute to a positive work environment by fostering strong teamwork among staff members.
Manage cash register operations accurately, ensuring timely transactions and minimal errors.
Maintain open communication with management regarding sales performance, employee relations, and suggested improvements for the store's operations.
Resolve escalated customer complaints professionally, retaining their business while upholding company policies.
Assist in training new team members, ensuring they quickly adapted to company policies and procedures.
Collaborate with management to develop strategies for achieving sales goals and improving overall store performance.
Address customer inquiries and concerns promptly, resolving issues effectively to maintain loyalty and satisfaction.
Engage with customers to build rapport and promote long-term loyalty for increased sales.
Captain of St. Jude donations, making sure every salesperson is doing the most they can.
Captain of Clienteling and Storefront, to ensure every salesperson is aware of the uses of the app and can outreach to every client possible, as well as leveraging the “why” in storefront uses.
Follow up with Repairs as needed and ensure clients jewelry is as expected and the best quality it can be while in our care.