Christina Boddy
33558,FL
Summary
Accomplished Patient Access Manager with over 18 years of dedicated service with Women's Care, recognized for expertise in managing patient access operations and developing effective strategies for service enhancement. With a proven track record of leadership and innovation in healthcare administration, I am poised to bring my comprehensive experience and insights into the role. Invited to assume this leadership position, I am committed to advancing our organization’s objectives by driving operational excellence and enhancing patient experiences.
Overview
18
18
years of professional experience
Work History
Patient Access Manager
Women's Care
Tampa, FL
04.2022 - Current
- Conducted staff training and month staff meetings to ensure compliance with established protocols.
- Monitored reports on patient access metrics and KPIs, such as provider utilization, abandonment rates, wait times, etc
- Monitored employee performance and provided feedback for improvement.
- Assisted in the management of staffing schedules to meet fluctuating demands.
- Managed customer service issues related to patient access and scheduling problems.
- Developed and implemented patient access policies and procedures.
- Identified opportunities to increase operational efficiencies through process changes or technological solutions.
- Served as a liaison between clinical teams and administrative teams within the organization.
- Ensured compliance with HIPAA regulations related to protecting the privacy of protected health information.
Clerical Manager
Women's Care For Life
Tampa, FL
01.2010 - Current
- Played a vital role in the successful implementation of eCW by serving as our units' go-to liaison and expert
- Oversaw the day-to-day activities at the front desk.
- Supervised front desk operations.
- Resolved complex patient queries pertaining to both clerical and billing services.
- Effectively facilitated coordination among clerical front desk, billing, and phone staff during regular staff meetings.
- Tracked time off requests from employees according to company guidelines or standards set forth by management team members or HR department personnel.
- Ensured compliance with all applicable laws and regulations related to clerical operations.
- Created purchase orders as needed.
- Monitored incoming emails and responded accordingly within a timely manner.
- Provided customer service to clients via phone or email.
Front Desk Medical Receptionist
Women's College Hospital
Tampa, FL
03.2006 - Current
- Called patients to confirm scheduled appointments and obtain additional details.
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Handled correspondence, managed files and performed other clerical duties for office staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Handled incoming mail including sorting letters according to departmental guidelines.
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Assisted with scheduling tests or other procedures as requested by physicians or other healthcare providers.
- Maintained a clean reception area by restocking supplies, cleaning furniture surfaces and vacuuming carpets.
Education
CDA - Early Education
Moore-Mickens Education Center
Dade City, FL01-2005
High School Diploma -
Wesley Chapel High School
Wesley Chapel, FL05-2002
Some College (No Degree) - Paramedic
Pasco-Hernando State College
New Port Richey, FLSkills
- Team Management
- Healthcare knowledge
- Effective problem solving
- Strong leadership
- Decision-Making
- Process Implementation
- Patient Advocacy
- Process Improvement
- Continuous Improvement
- Organizational Skills
Timeline
Patient Access Manager
Women's Care
04.2022 - Current
Clerical Manager
Women's Care For Life
01.2010 - Current
Front Desk Medical Receptionist
Women's College Hospital
03.2006 - Current
CDA - Early Education
Moore-Mickens Education Center
High School Diploma -
Wesley Chapel High School
Some College (No Degree) - Paramedic
Pasco-Hernando State College